Team Assistant, Short Stay - Waterloo, Canada - Home and Community Care Support Services

Home and Community Care Support Services

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

TEAM ASSISTANT, SHORT STAY

POSITION TITLE:
Team Assistant, Short Stay
***
REPORTS TO: Manager, Patient Services

POSITION STATUS:
Temporary, Full-Time (up to 12 months)

DIVISION / DEPARTMENT:
Patient Services

LOCATION:
Waterloo

COMPETITION NUMBER:23-C-018

POSTING DATE:
May 9, 2023

CLOSING DATE:4:30 pm, May 16, 2023

**_
CARE AND BE CARED FOR - THIS IS YOUR HOME_**:

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.

As a
Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

Provide administrative support to Guelph, Cambridge and Wellington Hospice Palliative Care (HPC) team: 10 Physicians, 5 Nurse Practitioners and Clinical Nurse
Provide administrative coverage for Kitchener-Waterloo HPC team during vacation and unplanned absences
Creating medical charts for Physicians and Nurse Practitioners in PSS EMR
Managing high volume of incoming faxes and phone calls
Collecting medical history from various databases (Clinical Connect), NPs/Physicians, and service providers to create patient charts
Input patients into Excel Spreadsheet (Guelph only)
Daily uploading of lab reports (KW only)
Transitioning medical orders from the Home and Community Care Support Services into PSS and vice versa
Liaise with Hospice to send information for patient admissions
Creating weekly caseload reports
With direction from Coordinators, sending Service Offers for NP service
Updating and maintaining current client information and records in CHRIS database, including client's service bookings
Completing clinician requests to obtain patient test results
Supporting Homeless and Vulnerably housed patients

- tracking down health history

Uploading NP notes to Meditech
Assembling and maintaining files of pertinent client information; verifying that all relevant documents have been completed and filed as per direction from HPC Nurse and MDs/NPs
Booking home visits and client conferences as needed, as guided by NPs/MDs
Completing tasks and documentation within CHRIS including but not limited to: generating reports and labels from CHRIS
Securing and/or shredding confidential documents as required
Transcribing, copying and distributing letters, memos and conference reports using word processing software and other equipment
Training in Palliative Team Assistant role to support cross coverage for the palliative program
Other duties as required.

What must you have?

Successful completion of grade 12, plus an additional program of up to one year in duration
Two to three years of relevant administrative office experience
Knowledge or experience in medical terminology an asset
Understanding of available community resources, services and the roles of health care professionals, hospital and support workers
Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills
Able to communicate effectively in both oral and written formats with internal staff and external clients
Knowledge of office systems, procedures and business practices
Requires intermediate Excel skills
Able to relate effectively with sensitivity, tact and discretion to clients, family members, staff and the public, along with ability to maintain confidentiality
Accurate keyboarding/dataentry skills
Excellent organizational skills and ability to work independently with mínimal supervision
Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wideranging cultural, ethnic and socioeconomic backgrounds
Excellent oral and written communication skills, including strong listening skills
Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
We have a mandatory COVID19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID19 vaccination status prior to start date.

What would give you the edge?

A college diploma in the health or social services field, or business/office administration
Familiarity with medical terminology, and office administrative procedures/concepts
Knowledge of services provided by Home and Community Care Support Services
Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture comm