Business Analyst, Workforce Planning - Cambridge, Canada - Reliance Home Comfort

Reliance Home Comfort

Verified Company

Cambridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

LEARN, DEVELOP AND GROW - WITH RELIANCE

By joining Reliance as a Business Analyst Analytics and Automation you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

What will you do?

The Analytics & Automation team studies historical data to understand driving factors of service call volumes and evaluate the effectiveness of our workforce.

Analysis is used to optimize customer service delivery and meet operational goals.

As a part of the team you will work closely with the Manager of Analytics & Automation to understand current business processes and make recommendations to drive change.

This role will regularly run demand forecasts, performance reporting and trending analysis to maintain and improve operational performance.

Analyze large data sets to assess historical performance and recognize opportunities for improvement
Recommend long term operational staffing strategies. Use historical data and current trends to forecast short term demand patterns.
Produce regular reporting to track Key Performance Indicators (KPIs) and provide analysis to explain any deviations from trends
Transition datasets to BI platform for increased automation and sophistication of largescale data analysis
Maintain a working knowledge of all business processes and how they impact data. Evaluate and recommend improvement opportunities to processes and systems
Work crossfunctionally with other Reliance departments to solve complex problems affecting multiple teams
Provide Ad Hoc reporting and analysis to assist various operational initiatives
Identify and present key messages resulting from analytical projects to various business stakeholders

What do we offer?

Competitive Salary
Opportunity to grow with a very fastgrowing company Team Members and growing)
Award winning company culture.

What do you bring?

Bachelor's degree in Business, IT, Engineering, Mathematics or Economics
Strong interpersonal and communication skills, both written and oral
Creative, analytical/strategic thinker who can evaluate the needs of the business and deliver a simple solution
Proficiency in MS Excel preferred
Proficiency in PowerBI and SQL preferred
Must be flexible and willing to take on a wide variety of challenging tasks
High level of mathematical ability with a focus on functional relations and rates
Demonstrated ability to facilitate and encourage collaboration

Why Reliance?

Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America.

Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.

Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work.

Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd.

as Canada's 10 Most Admired Corporate Cultures.