Housing Access Representative - Edmonton, Canada - Homeward Trust Edmonton

Homeward Trust Edmonton

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us
Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton.

Our efforts are guided by community needs and priorities as outlined in A Place to Call Home:
Edmonton's Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people.

Homeward Trust embraces the Housing First philosophy.

This philosophy follows the principles of finding housing accommodations first and then establishing the supports required by the client to remain in a home.

Homeward Trust Edmonton's programs involve both housing (capital project funding, property management, and sourcing access to new or existing units for client use) and supportive services to individuals in or seeking access to housing programs.

Position Summary
This role reports to the Team Lead, Coordinated Access and is a member of the Coordinated Access Team. The Housing Access Representative will work closely with Housing Access Coordinators and other members of the Service Delivery Department.

_ Education and Experience_

Minimum of High School or GED equivalent
At least six months experience in a customer service role is required
Experience working in a nonforprofit organization specifically in a Housing First environment is considered an asset

_ Knowledge, Skills and Abilities_

Ability to work during regular office hours, from 8:30 to 4:30 pm, Monday through Friday out of the Homeward Trust Head Office and other locations within the community.
Manual dexterity required to operate telephone, computer & peripherals.
Excellent knowledge of office systems and computer software including all MS Office products.
Strong communication skills with an external client focus.
An analytical thinker, able to work independently with limited supervision, and prioritize diverse tasks and assignments.
Able to conduct duties with professionalism and discretion, as well as maintain confidentiality
Knowledge of the nonprofit service sector related to people who are experiencing homelessness or are at risk of homelessness is an asset.

_ Key Responsibilities_

Will be able to complete preliminary screening and determine eligibility for housing programs.
Ensure that all data entered in the database are accurate, complete and up to date
Refer escalated calls to the Team Lead or Housing Access Coordinators.
Monitor and provide reports on the progress of client call to the Team Lead and to all appropriate team members.
Obtain, discuss and followthrough on feedback from individuals and families seeking services to the Team Lead.
Provide information about Homeward Trust, housing programs and other resources available for potential Housing First participants.
Other duties may be assigned as required.

_ Working Conditions_

Must pass criminal record check including vulnerable sector clearance.
Willing to travel (within the City of Edmonton) as required.
Must follow Covid19 Safety Protocols and Procedures.

**_ This competition will close at 4:30 p.m. on Monday, July 17, 2023. We thank all applicants for their interest; however, only those selected for an interview will be contacted._