Bilingual Customer Support Agent - Toronto, Canada - Red Label Vacations
Description
GROW YOUR CAREER
Position:
Bilingual Customer Support Agent
Status:
Full Time
Department:
Web Reservations
Reports to:
Manager, Customer Support, Retail & Web
Location:
Remote
The Opportunity
If you are fluently bilingual in French and English, have a great passion for
vacation planning, and are a natural when it comes to
customer service and making someone's day - this is the role for you
How You Will Be Spending Your
_Web Reservations _
- Process internet bookings
- Rebook customers if required
- Queue all Sabre bookings
- Assisting customers with inquiries such as baggage, documentation, seat selection etc.
- Selling Insurance or Vendor products
- Answering calls trying to trouble shoot website issues
- Assisting clients with payment options such as Deposit, Full Payment, Future Travel Credit, Gift
- Assist customers in purchasing their travel product
_Data Entry - Finance _
- Confirm and input, modify credit card payment and invoices in Clientlinq software
- Add all pricing into Clientlinq software
- Service / Resolve all files that are returned with price and or credit card discrepancies
- Sending invoices to client
_Customer Service_
- Courtesy calls
- Send Etickets to all pending customers
- Other duties as assigned
The Skills, Experience and Requirements You Need to be Successful
- Microsoft Knowledge
- Outlook, Word, Excel
- GDS
- Sabre
- Bilingualism in English and French required
- Superior customer service skills
- Excellent problem solving skills
- Data entry speed and accuracy required
- TICO (Ontario) / OPC (Montreal) asset
Job Types:
Full-time, Permanent
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Experience:
- Travel industry: 1 year (preferred)
- Call centre: 1 year (preferred)
- Sabre
Language:
- French (preferred)
- English (preferred)
Licence/Certification:
- TICO / OPC certification (preferred)
Work Location:
In person
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