Market Application Support Analyst – Front - Montreal
2 days ago
Job description
About The JobAbout The Job
Market Application Support Analyst – Front / Mid Office (L2/L3)
Montreal (Hybrid) | IT Consulting Firm | Strategic Capital Markets Assignment
Context
ACENSI is expanding its consulting teams in Québec as part of a major recruitment wave focused on Capital Markets / Investment Banking (CIB) environments.
We are currently looking for a Market Application Support Analyst to support critical Front and Mid Office applications within a large international investment banking organization (client confidential).
You will join a high-impact production support team responsible for ensuring the stability and performance of trading and market systems.
As a Market Application Support Analyst, you will be responsible for:
Production Support (L2/L3)
Providing application support for highly critical Front/Mid Office platforms
Investigating and resolving production incidents in real time
Ensuring service continuity and meeting SLA requirements (24/5 environment)
Incident Analysis & Troubleshooting
Analyzing logs, data flows, and batch processing issues
Performing root cause analysis and proposing long-term fixes
Working closely with development teams to deliver permanent solutions
Business Interaction
Acting as a key point of contact for Trading, Middle Office, Risk, and IT teams
Understanding business impacts and prioritizing incidents accordingly
Continuous Improvement
Supporting releases, deployments, and production changes
Contributing to monitoring automation and support process optimization
Documenting procedures and sharing best practices across teams
Required Technical Skills
Must-have
Strong experience in L2/L3 application support in critical environments
Excellent knowledge of SQL (queries, troubleshooting, data validation)
Familiarity with Linux/Windows server environments
Solid understanding of production workflows (incident management, ITIL
Nice-to-have
Experience in Capital Markets / Investment Banking (CIB)
Monitoring tools:
Splunk, ELK, Geneos, Dynatrace, or equivalent
Scripting skills:
Python, Shell, PowerShell
Exposure to Front Office / Middle Office systems
Candidate Profile
Degree in Computer Science or equivalent experience
Minimum 3 years of experience in application support or production support
Strong analytical mindset and ability to work under pressure
Service-oriented, proactive, and detail-focused
Fluent French, professional English (international banking environment)
Why Join ACENSI?
High-value assignments in investment banking and capital markets
Career progression opportunities (Lead Support, Front Office Analyst roles)
Variety of work:
client delivery, internal projects, advisory missions
Strong consulting support and close management follow-up
Hybrid work model based in Montreal
Employment Conditions & Benefits (depending on profile)
Permanent position or long-term contract
Hybrid setup
Competitive Montreal market compensation + consulting benefits
Training and certification support (ITIL, Finance, Cloud)
Recruitment Process
HR interview with ACENSI Talent Acquisition
Technical interview (Support + Capital Markets context)
Final project discussion / fast onboarding
Apply Now
Interested in working at the core of market-critical trading systems?
Send your resume or reach out directly to ACENSI's recruitment team via LinkedIn.
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