IT Help Desk Technician - Edmonton, Canada - Stack IT

Stack IT
Stack IT
Verified Company
Edmonton, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Responsibilities:

  • Provide technical support for incoming queries and issues relating to warehouse radio frequency scanners, printers, computer systems, software, hardware, etc.
  • Respond to queries over the phone and inperson
  • Be the first point of contact for support tickets
  • Install, modify, and repair computer hardware, software, and peripherals
  • Resolve technical problems with Local Area Networks (LAN), and client systems
  • Follow up with employees to ensure issues have been resolved.
  • Gain feedback from employees regarding computer usage.
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General Responsibilities_

  • Field incoming help requests from end users in a timely and courteous manner.
  • Document all pertinent end user issues when troubleshooting.
  • Escalate problems (when required) to the System Administrator.
  • Access software updates, drivers, knowledge bases, and "Frequently Asked Questions" on the Internet to aid in problem resolution.
  • Travel as required between business units in Edmonton and occasional trips to Calgary.
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Knowledge and Skill Requirements_

  • Post secondary education (degree, diploma or certification in computer science or software engineering fields)
  • CompTIA A+ Certification preferred
  • Effective interpersonal communication skills
  • Outstanding customer service skills
  • Strong time management, organizational and project management skills
  • Ability to think critically and problem solve
  • Excellent decisionmaking skills
  • Strong attention to detail
  • Team player

Job Types:
Full-time, Permanent


Salary:
$45,000.00-$55,000.00 per year


Benefits:


  • Dental care
  • Extended health care
  • Flexible schedule
  • Paid time off
  • Vision care
  • Wellness program

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Edmonton, AB T5S 2V6: reliably commute or plan to relocate before starting work (required)

Experience:


  • Desktop support: 2 years (required)
  • LAN/

WAN:
2 years (required)
Active Directory: 2 years (required)
Microsoft Windows Server: 1 year (preferred)

  • Ticketing tools: 1 year (preferred)

Licence/Certification:

  • CompTIA A+ (preferred)

Willingness to travel:

  • 50% (preferred)

Work Location:
One location
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