Desktop Systems Technician 2 - Winnipeg, Canada - Shutterfly

Shutterfly

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description
At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression.

Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years.

The position is responsible for the maintenance and support of information technology infrastructure (networks, servers, data centers, storage and desktops, input and output devices) for the Winnipeg facility.

The IS Support Technician will provide expert client and systems engineering and local IT technical support, to ensure that jobs get printed and shipped.

Also, they will be responsible for implementation, upgrades, maintenance of IT assets within the facilities.

What You'll Do Here:

Deploy, install, configure, maintain, upgrade, troubleshoot and repair Windows desktops, Windows servers, various printers and peripherals.
Install and configure computer software and operating systems
Install, configure, maintain, upgrade, troubleshoot and repair network cabling (Cat 5 & Fiber), network switches and network hubs
Track, route, and redirect problems to the correct resources
Direct internal customers to training documentation
Follow up with customers, provide feedback and see problems through to final resolution
Utilize excellent customer service skills and exceed customers' expectations
Maintain highest level of security regarding student image and data compliance
Flexibility to work evening shift during peak times

The Skills You'll Bring:

Postsecondary training in Computer Science or Information Technology or an equivalent combination of education and experience
2+ years of experience in IT infrastructure, technical support and/or operations related roles
2+ years of experience with Windows 2003/2008/2012/2016/2019 Server environments
2+ years LAN/WAN networking including routing, switching and basic IP network topography
2+ years' experience in the IT industry
Strong analytical skills and attention to detail
Complete tasks with mínimal supervision
Follow instructions and work under pressure
Superior Customer Service skills with a strong desire to help
Read and write English

Physical requirements:

Stand, walk, reach, crawl, climb ladders

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people.

Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.