Payment Solutions Manager - Toronto, Canada - Pinnacle

Pinnacle

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Welcome to
Pinnacle, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience

Established in 1998, we have solidified our position as one of the globe's foremost licensed online gaming companies. With our cutting-edge offerings, we guarantee an electrifying experience that will keep you on the edge of your seat.

Pinnacle invites you to join our team and become an instrumental figure in the exciting realm of sports betting.

Our vibrant team is fueled by passion and driven by innovation, working together to redefine the landscape of sports betting and gaming.

Together, we constantly strive to surpass limitations and deliver unparalleled experiences to sports enthusiasts worldwide. Prepare yourself for a thrilling journey and discover sports in an entirely new dimension with Pinnacle

Job Title:
Payment Solutions Manager

Location:
Toronto/Hybrid

Job Purpose:

To manage the Payment Solutions Department with regards to ensuring excellence of payment service performance on all supported websites managed within the Pinnacle Group and ensure effective reporting and cost management for all services.

Essential Job Functions / Main Duties & Responsibilities:

track and manage payment service performance across all websites, including tracking and managing downtime, success rates and efficiency

- maintain productive relationships with Payment Servicer Providers (PSPs) to service the Group's requirements
- provide monthly reporting to the Director of Payments and the CFO, with actuals, forecasting, trends, market updates, etc.
- assist in budgeting exercises based on service provider costs and business forecasts

Coordinate and monitor procedures pertinent to the effective and efficient operation of the Payment Solutions Department.
Maintain working knowledge of systems and processes.
Direct management of the Payment Solutions Team. Coach team members in order to achieve high performance. Work with Human Resources to ensure appropriate training.
Set performance standards to meet service goals of company. Measure departments' performance and make employment decisions.
Liaise with relevant departments to ensure cross functional support of all pertinent department initiatives. (Fraud, AML, Compliance, Revenue and Customer Service)
Ensure all members of the Payment Solutions team work continually towards selfdevelopment to stay current on industry standard procedures and practices.
Support the identification of new product features and functionality based on client and market feedback and competitor and industry intelligence.
Establish strong relationships and liaise with and report on current and potential third party providers.
Review PSP contracts, evaluate costs, success rate and usability to the customer, negotiate rates and conditions, and perform due diligence for payment solutions.
Optimize volume allocation across payment methods, balancing the need to enhance the customer experience, reduce the cost to the organization and mitigate risk
Work with the Legal and Compliance team to ensure policy/procedure compliance with licensing requirements.
Manage Payment Solutions Team and work towards team and individual KPIs
Support new payment product launches and support payment product related cross functional activities
Perform other related duties as assigned.

Skills & Qualifications:

Leadership: a demonstrated ability to lead people and get results through others
Planning: an ability to think ahead and plan for future activities of departments
Management: the ability to organize and manage multiple priorities
Problem analysis and problem resolution at a functional level
Excellent interpersonal and communication skills
Ability to create high performance teams and be a strong team player
Employee training and development
Commitment to company values
Negotiation skills

Knowledge & Experience: