Service and Installation Coordinator - Brampton, Canada - Door Doctor

Door Doctor
Door Doctor
Verified Company
Brampton, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Company description


Door Doctor Toronto is one of four main branches specializing in service and installation of residential and commercial doors and loading dock equipment.


Overview:
We are seeking a detail-oriented and organized individual to join our team as a Service/Installation Coordinator.

In this position, you will play a crucial role in ensuring the smooth operation of our service and installation departments and providing exceptional customer service to our clients.

You will be a team player and report to/assist the Service Manager and Installation Manager to fulfill the requirements of the departments as needed.


Duties:


  • Schedule and coordinate service and installation appointments for clients
  • Communicate with clients to confirm appointment details and address any questions or concerns
  • Assign technicians to appointments based on availability, skills, and location
  • Monitor the progress of appointments and provide updates to clients as needed
  • Maintain accurate records of service requests, appointments, and technician assignments
  • Assist in resolving any issues or conflicts that may arise during appointments
  • Collaborate with other departments to ensure timely completion of service requests
  • Provide administrative support to the departments as needed

Experience:


  • Previous experience in a customer service or administrative role in the construction industry is preferred
  • Strong organizational skills with the ability to prioritize tasks and manage time effectively
  • Excellent communication skills, both written and verbal
  • Proficient in using computer systems and software for scheduling and record keeping
  • Ability to work well under pressure and adapt to changing priorities
  • Attention to detail and problemsolving abilities
We offer competitive pay rates and opportunities for career growth within our organization.

If you are a motivated individual with a passion for providing exceptional customer service and being part of a team with increasing growth, we would love to hear from you.


Pay:
$42,252.88-$68,237.86 per year


Benefits:


  • Extended health care

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Application question(s):

  • Do you have experience in the same or a comparable industry?

Experience:


  • Customer service: 1 year (required)

Language:


  • English (required)

Work Location:
In person