Client Service Intake Coordinator - Calgary, Canada - Bayshore HealthCare

Bayshore HealthCare

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Client Service Intake Coordinator - Under the direction of the Immediate Supervisor, is responsible for timely data entry of all client referrals and updated information.

DUTIES AND RESPONSIBILITIES:

Handle an document prospective client inquiries regarding requests for care and service.
Complete data entry and maintain accurate current careplan and scheduling documentation.
Handle and monitor discharges and on holds.
Maintain filing for all client charts.
Organize and supervise all incoming referrals and memos.
Receive priority referrals by phone from AHS.
Assess information received for errors and notify AHS case manager with any discrepancies.
Answer phones and follow up with any priority referrals.
Accurately monitor and maintain field staff work alone safety legislation.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.
Monday to Friday 9am to 5pm

Saturday OFF

Sunday OFF

Job Qualification

Education
Minimum - Secondary School Diploma. Completed of a recognized program such as Medical Office Assistant and/or a Medical Terminology course is preferred.

Experience
Minimum of 2 years related customer service experience, preferably in healthcare.

Other Skills and Abilities
Exceptional organizational and interpersonal skills. Capable of prioritizing a variety of tasks effectively. Proven ability to work both independently and as part of a team. Ability to meet deadlines and strong commitment to continual learning. Demonstrated competency in keyboarding and Windows software. Ability to operate all standard office equipment. Proficiency in written and spoken English.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.