Brand Loyalty Manager - North Vancouver, Canada - Arc'teryx

Arc'teryx

Verified Company

North Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your Opportunity at ARC'TERYX:

As our inaugural Brand Loyalty Manager, you'll be at the forefront of building something entirely new. You have a natural curiosity about what our guests value the most, and you can turn those insights into a fantastic omnichannel experience. In this role, you'll be the driving force behind launching a truly bestinclass loyalty program.

Meet Your Future Team:

The Brand Intelligence team is a highly crossfunctional team that helps define the future of Arc'teryx and how we relate to our guests and their wholistic experience of the brand. We're obsessed with putting our guests at the forefront of every decision, while using data, analytics, and insights to inform future strategies.

If you were a Brand Loyalty Manager now, here are some of the core activities you would be doing:

Develop an intimate understanding of our valued guests and their unique relationship with our brand.
Formulate a holistic loyalty strategy that places our guests at the forefront, crafting clear objectives and relevant offerings.
Collaborate with our Digital team to seamlessly integrate the program with our existing CRM platform.
Continually gauge and assess the program's success and it's productivity, steering its evolution towards a constant bestinclass program.
Spark enthusiasm and empower crossfunctional teams throughout the organization to unite in delivering a holistic omnichannel experience.
Communicate the project plan clearly and consistently, ensuring that every member of the organization and leadership is enthusiastically engaged in the journey.

Here are some of the things you could be working on in the future:

Launching a North American loyalty program that drives a standard of excellence for our global teams
Disrupting how brands interact and build relationships with their guests
Building out a function to continually manage and evolve the offering

Are you our next Brand Loyalty Manager?:

You have a bachelors degree or postsecondary education in Marketing, Business, or a related field
You have 5+ years progressive marketing experience
You are confident developing and directing coherent plans and implementing infrastructure to meet challenging objectives with a Strong Direct to Consumer marketing knowledge
You have an in depth understanding of the outdoor industry and of the consumer culture that Arc'teryx targets
You are a diplomatic influencer with ability to work effectively in a matrix organization (global/local marketing team structure)
You love data and can clearly tell stories from it.
You're able to benchmark performance data against goals to determine whether tactics need to be changed
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it

$89,000 - $111,000 a year

A reasonable estimate of the pay range is CAD$89,000
CAD$111,000 at the time of this posting. Within the range, individual pay is determined by factors such as jobrelated skills, relevant experience, education and/or training.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

Equal Opportunity

Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected.

We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better.

We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Design your Purpose. Live our Values.

DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.
COMMIT. Set and deliver on bold objectives as we collectively raise the bar.
LIVE IT. Deepen your connection to nature and live your most purposeful life.
LEAVE IT BETTER. Create a better world, together.