Customer Experience Specialist - Montréal, Canada - Challenger Motor Freight Inc.

Challenger Motor Freight Inc.

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Profile

Fastfrate is comprised of 6 companies operating out of 40 terminals and final mile hubs across Canada and into the USA.

We succeed in offering customers a full suite of asset-based transportation services including over-the-road, cross border and intermodal LTL and TL, drayage and transload, warehousing, distribution, final mile, and logistics services.

A Sales Coordinator is an administrator who works to support sales representatives and customer service.

Their duties include handling administrative tasks, promoting customer satisfaction, and motivating sales staff to ensure company sales targets are being met.

This role will be based out of Fastfrate's Montreal Terminal, reporting into the regional Vice President Sales and Business Solutions and work in concert with the Customer experience team.

Skill Set

Current knowledge of industry regulations and trends.
Ability to work under pressure and meet tight deadlines in a fastpaced environment.
Excellent sales acumen and customer service skills.
Strong problemsolving, organizational, and administrative skills.
Exceptional leadership and team development skills.
Ability to attend all sales training conferences offsite.
Ability to be a team player with a high level of dedication.

Key Responsibilities

Collaborate with senior sales staff to create and maintain sales reports.
Establish active communication and engage with Sales Representatives to ensure prompt processing of orders.
Contribute to the overall customer experience by promptly responding to communications.
Attend sales training and develop an understanding of the products and services of the company.
Support senior management by informing customers about delivery dates and possible delays.
Arrange for creation and distribution of supporting documents and presentations to help the sales team in generating business leads.
Maintain organized sales records and report monthend goal setting to the senior management team.
Coordinate interdepartmentally to effectively oversee and document the onboarding of new customers.

Qualifications:

Bilingual in both French and English is required.
Proficiency with the complete Microsoft Office suite and Salesforce is required.
2+ Years of experience in sales or an administrative position is preferred.
Post-Secondary Diploma or Degree in Business or similar is preferred. Strong analytical and problemsolving skills & ability to work a flexible schedule.

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