Operational Analyst - Toronto, Canada - Beneva

Beneva

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Posting Title:
Operational Analyst

Status:
Regular

Job Description:

KEY RESPONSIBILITIES:

Manages, verify and enhances all French documentation of the Operational team
Act as a link between the French speaking departments and the English speaking departments of our company
Translates into French or English some documents when necessary
Reconciles monthly operating budgets and provides updated reports to Senior management.
Analyzes and manages operational dashboards daily, weekly and monthly.
Handles company conferences and logistics, when required
Ensures strict standards for claimant/client confidentiality and complies with organizational and governmental regulations/policies and privacy legislations.
Proactively seeks opportunities to enhance business processes.
Elicits, reviews, and edits operational specifications, business processes and recommendations related to proposed solutions.
Understands the interdependencies of various requirements and issues.
Draws workflows describing operational processes
Works directly with operational teams to ensure solutions meet customers' requirements and expectations and within the necessary timeframes
Monitoring activities to ensure they are within the scope established, are on time, on budget, and meet quality standards
Facilitates information gathering, interviews, workings sessions and review sessions.
Supports operational business efforts where required.
Ensures operational and client issues are identified, tracked, reported on and resolved in a timely manner.
Works with clients to identify and prioritize required changes.
Communicates changes to end users.
Participates in harmonization of operational practices between teams
Consistently delivers highquality deliverables.
Other related duties as assigned.

EXPERIENCE/REQUIREMENTS:

Ability to quickly learn and understand business challenges, needs, and priorities. 3 to 5 years of experience working in a similar capacity an asset
Excellent French language skills, Written & spoken.
Good English language skills, Written & spoken.
Ability to see how operations and clients intersect and make improvements.
Ability to work independently, take initiative, and exercise good judgment.
Ability to understand technical topics but can explain them in a nontechnical fashion.
Insurance related business knowledge and experience an asset, especially group insurance and more specifically disability and life insurance
Experience with Visio an asset
Superior documentation skills and attention to detail.
Strong problem solving and decisionmaking skills

LI-ENG

LI-HYBRID

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply._
Purpose :_ True to its purpose, Beneva places people at the heart of its actions and contributes to the wellbeing of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services._