Hybrid Call Centre Agent - Barrie, Canada - Bill Gosling Outsourcing
Description
Are you looking for a rewarding career? If so, take a leap now towards this fantastic opportunity to join a global business with amazing peopleMAKING LIVES BETTER, ONE CONNECTION AT A TIME
For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.
WHAT'S IN IT FOR YOU?
- Salary starting at $16.55/ hour
- Health & Dental Benefits are available after an initial waiting period
- An amazing work culture where you can learn and grow
- State of the Art office with large windows embracing natural light and beautiful views of Lake Simcoe
- Free coffee and tea
- Onsite Massage Therapist
- Onsite gym with Peloton bike and highend equipment
- Onsite cosmetic technician for hair and nail services
PURPOSE OF THE POSITION:
As a
Customer Care Professional you will be responsible to interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner.
This a hybrid position and requires you to work onsite from our Barrie office. 100% work-from-home is not available for this position.
RESPONSIBILITIES
- Help customers with their questions and complaints
- Give customers information about products and services
- Ensure customer satisfaction and provide professional customer support
- Negotiate payment terms and arrangements, where applicable
- Update customer files with appropriate information and ensure the information being placed in customer files follow regulatory, clientspecific, and corporate guidelines
- Respond to customers on all inbound/outbound calls
REQUIRED EXPERIENCE/QUALIFICATIONS
- Strong communication skills verbal and written
- Ability to remain calm and professional while under pressure
- Previous customer service and case management experience if preferable
- Experience working in administrative or call center environment is desirable
- You have a desire to grow and drive your career forward
ARE YOU A GOSLING? LET'S FIND OUT
- At Bill Gosling Outsourcing, we live by our 5 core values If these resonate with you continue reading and join our team_
- _Never Satisfied
- Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome. _
- In order to get better, you must crave to learn continually. You have a desire to always be learning, growing personally and professionally. _
- Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself. _
- Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes._
- We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family. _
WHERE ARE WE
55 Mulcaster St.
Barrie, ON L4M 3M3
We have offices across the Globe - North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information
CHECK US OUT FOR YOURSELF
- Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence. _
Job Types:
Full-time, Permanent
Salary:
From $16.55 per hour
Benefits:
- Casual dress
- Company events
- Onsite gym
- Wellness program
Schedule:
- 8 hour shift
Work Location:
Hybrid remote in Barrie, ON L4M 3M5
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