Operations Coordinator - Montréal, Canada - Bus

Description

We're disrupting a $17B private bus industry (in North America alone) that is where the taxi industry was before rideshare.

We are doing this by shifting business online and allowing event organizers to move large groups to their destinations with ease.

We are the reference in people transportation, including professional sports teams, major tech companies, international music festivals, and everything in between.

In the last 2 years, we have successfully expanded our offering to offer our virtual fleet of vehicles, technology and marketing know-how to governmental entities (transit authorities, airports, etc.).

You'll be helping event organizers and riders use our platform, answer any questions and make suggestions on trip feasibility, pricing, availability, logistics, policies, etc.

You'll be on the front line for emergencies, process client issues & disputes, and find creative ways to satisfy and impress customers through every interaction.

If you're someone who takes genuine pride and joy in helping others while also having the drive to lead and succeed in a fast-paced, dynamic environment, we want to hear from you No two days are the same for our Operations team, and approaching problems with the flexibility to think and adapt on your feet while keeping a long-term, customer-centric strategy in mind will be crucial to your success.

• Coordinating transportation logistics with drivers, clients, and bus partners to ensure all parties are aligned for wellexecuted transportation operations
• Managing and updating operational databases and systems to ensure accurate and timely information
• Think on your feet to troubleshoot concerns and devise creative solutions
• Be the voice of the customer base within the company
• Navigating transportation issues, including vehicle breakdowns, schedule changes, and unexpected delays, and developing and implementing contingency plans
• Collaborating with other departments, such as sales and procurement, to ensure smooth and efficient transportation operations that meet customer needs
• Develop and maintain documentation of triprelated processes and procedures
• Provide operational and logístical support for special events and projects
• Assist in the coordination of triprelated activities, including scheduling and dispatch
• Participating in the development and implementation of new transportation initiatives and programs to improve operations and increase efficiency

• Ability to remain levelheaded and professional in a fastpaced, dynamic environment
• Excellent attention to detail, organizational and creative problemsolving skills
• Think and act diplomatically and address ambiguous situations with wellthoughtout decisions
• Comfortable and ready to work both individually and within group environments

• Bachelor's degree from an accredited university/or D.E.C. from College/CEGEP
• 12 years experience in a clientfacing support role
• Excellent organizational skills and attention to detail
• Ability to work independently and as part of a team
• Based in Montreal or its surrounding areas

• 40 hours per week (Monday to Friday 9am to 5pm EST)
• Ability to work in a hybrid environment (Work from Home, with the possible requirement to go into the office)

• Experience with Salesforce, Front, Zendesk, Jira, Slack
• Interest in knowledge management and customer service
• Experience in a startup environment
• Ability to speak and write in both French/English is an asset (Spanish is a bonus)