Scheduling Coordinator - Toronto, Canada - Q Medical

Q Medical

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Scheduling Coordinator

Reporting to:
Director of Operations

Location:
Q Medical Clinic (North York)

About Q Medical:

Q Medical is a provider of independent medical assessment services dealing with motor vehicle accidents in Ontario.

With medical expertise across every specialty and discipline, a roster of leading physicians, and a thorough understanding of case law, we strive to redefine what it means to be a truly independent provider.

We do so with an unwavering commitment to objectivity and fairness. We have been exponentially expanding our team and have more reach in the community than ever before.

Our approach is to build empathy and treat our clients like a member of our own family in their path to recovery.

Position Summary:

The Scheduling Coordinator is responsible for providing timely scheduling of assessments with our assessor pool.

The role will involve monitoring of all incoming referrals, timely acceptance and distribution of referrals, referral data entry, communication and follow up for signatures, scheduling of the assessments, and any secondary services as required.

The Scheduling Coordinator will work with our stakeholders to schedule assessments in line with client and assessor preferences.

The position will report to the Director of Operations.

They will work closely and collaboratively with the our Medical and Case Coordinators, Quality Assurance Team, CAT department, and our cross functional departments including Human Resources and the Finance Department.

Responsibilities

Review and acknowledgement of incoming referrals in accordance with company timelines
Enter new referrals into Universal or other MIS and /or tracking sheet
Assignment of referral to a case coordinators and creating client electronic files
Follow up on client OCF signatures and monitoring of HCAI
Scheduling of assessments and requesting of medical documents from health care providers
Scheduling and coordinating secondary service providers such as translation and transportation for clients
Prepare tracking for transportation and translation as required
Preparation of scheduling documents
Communication with stakeholders as required from diverse professions and educational backgrounds

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_Exceptional customer service_:

Coordinating with assessors in advance and working with various schedules and timelines
Daily, weekly and monthly reporting as required
Other responsibilities as required.

Qualifications

Experience:

1 year of experience in scheduling or administrative position in a healthcare setting
Clinical knowledge an asset
Knowledge of the SABS an asset
Prior experience in the MVA industry

Education and Certifications:

University degree in related field

Knowledge and Skills:

Excellent analytical, critical thinking, problem solving and reasoning skills
Demonstrated ability to develop and maintain professional relationships with colleagues, external partners and providers;
Demonstrated ability to work independently and as part of a team;

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_Understanding of SABS;_: