- Greet clients, visitors, and couriers in a friendly and professional manner.
- Notify staff of client arrivals and manage waiting areas appropriately.
- Collect and process client identification and maintain a positive, service-oriented attitude.
- Answer incoming calls promptly and professionally; direct calls or take detailed messages.
- Monitor voicemail, respond to general inquiries, and ensure accurate communication flow.
- Manage emails directed to the general office inbox.
- Prepare and sort incoming and outgoing mail, packages, and courier deliveries.
- Schedule appointments and book meeting rooms using the office calendar system.
- Assist with basic document preparation, filing, and data entry.
- Monitor office supplies and place orders as needed.
- Support staff with general office tasks and special projects.
- Prepare draft invoices for review and process finalized invoices accurately.
- Distribute invoices to clients professionally and in a timely manner.
- Track outstanding invoices and support month-end accounts receivable processes.
- Receive and process client payments (cheque, credit card, etc.).
- Post-secondary diploma or degree in a related field.
- Minimum 2 years of transferable office experience; law firm experience is an asset.
- Excellent written and verbal communication skills in English and French.
- Strong organizational skills with the ability to multitask efficiently.
- Proficiency with standard office software (Outlook, Word, Excel).
- Professional appearance, positive attitude, and strong customer-service mindset.
- Ability to handle confidential information with discretion.
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Bilingual Front Desk - Ottawa - TAG HR
Description
Overview
Position: Bilingual Front Desk & Billing Clerk
Location: Ottawa, Ontario
Salary: Starting at $50,000, commensurate with experience
We are seeking a professional, organized, and client-focused Bilingual Front Desk & Billing Clerk to join a busy office environment. The successful candidate will serve as the first point of contact for clients and visitors, maintaining a welcoming and polished reception area while supporting staff with administrative and billing tasks. This role requires professionalism, strong attention to detail, and the ability to multitask in a dynamic office setting.
Key Responsibilities
Client Service & Reception
Telephone & Communication Management
Administrative Support
Billing & Finance Support
Qualifications
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Front Desk
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Only for registered members Ottawa, ON KN X
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Only for registered members Ottawa
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Part time Only for registered members Ottawa
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andaz front desk host
Only for registered members Ottawa, ON
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Seasonal Front Desk Supervisor
Only for registered members Ottawa, ON KS X
