Full Time Front Line Worker - Toronto, Canada - Salvation Army

Salvation Army

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

To support the everyday operations of The Gateway shelter, to build relationships with Gateway residents and Community Members, and to positively contribute to the Frontline Staff team.

KEY RESPONSIBILITIES:

Admit and discharge residents as required
Facilitate intake and triage processes for residents by taking required information, provide any requested information, orient residents to hostel regulations and schedules as well as all available services
Ensure resident admission and discharge information is recorded in appropriate places
Assist with supervision of residents
Provide support, assistance, and encouragement to residents
Perform all necessary clerical duties for documentation, including SMIS, Hostel Registry, Triage, logbook entries, and all other required forms
Sort and process resident mail daily, stamp and distribute all mail; redirect all mail for residents who are no longer at Gateway
Ensure that all telephone calls are dealt with appropriately
Enforce agency rules and expectations consistently
Arrange for wake-up calls for residents who request them
Night shifts are responsible for bed checks; to document all necessary 'Beds Not Used'
Store and properly document all residents' belongings who have booked out.
All shifts will make regular rounds throughout building, including walking through the dormitory and bathrooms
Maintain a clean a welcoming atmosphere

Perform other duties as required

WORKING CONDITIONS:

These are permanent full-time positions, working night shift required (8:00pm - 8:00am) - Wednesday, Thursday, Friday, and every other Saturday.

There will be exposure to dirt, bodily fluids, bodily waste, drugs and alcohol, noise, dealing with angry and abusive people, verbal abuse, and odors.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

High School Graduate with some further education in the social sciences field or equivalent experience
Certification in CPR/First Aid and Crisis Intervention
Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

Knowledge and understanding of homelessness, addictions, and mental health

SKILLS AND CAPABILITIES:

Basic computer and clerical skills
Fluent in written and spoken English
Ability to function as a team member
Possess excellent problem-solving skills
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.