Customer Success Manager - Toronto - Magma Math

    Magma Math
    Magma Math Toronto

    6 days ago

    Description

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    About Magma Math


    Magma is one of the world's fastest‑growing and most celebrated edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning — while giving them real‑time visibility into student progress. The result? More inclusive, engaging, and effective math classrooms for all learners. We're tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math, we believe the opportunity to improve outcomes at scale is massive. We're already the go‑to solution in thousands of schools and are expanding across the U.S. and Europe.

    What We Offer

    • Play a key role in an exciting journey. We are a young company with ambitious targets and meaningful goals
    • Fantastic colleagues in a fun environment with great opportunities to learn
    • Competitive remuneration & benefit package
    • Annual company trip
    • An opportunity to work on a meaningful mission and have an exceptional impact on education, society and how children learn math across the world

    About The Role


    As the Customer Success Manager, you will oversee, nurture, and sustain a portfolio of Canadian District Partners and play a powerful role in ensuring educators successfully implement and derive continuous value from Magma. Your primary mission is to onboard teachers, coaches, and school leaders and see through their long‑term success with Magma. As a CSM, you will be highly visible to schools, and will communicate frequently with district stakeholders including administrators, coaches, curriculum directors, and teachers. With deep product knowledge and a customer‑centric mindset, you will advise leaders on how to leverage Magma's products and services to achieve their goals. You will work with coaches and teachers to ensure product adoption and best practices in the classroom, promoting exemplary mathematical instruction and discourse among teachers and students.

    Primary Responsibilities

    • Build and maintain strong, trust‑based relationships with district leaders and teachers as your primary point of contact
    • Understand each district's unique needs and objectives as they pertain to their larger goals for Magma
    • Regularly communicate with customers to check on their satisfaction and provide assistance
    • Guide new customers through the onboarding process to ensure a successful implementation
    • Provide virtual and onsite training and resources to help customers effectively use Magma's products and services
    • Strategize about low usage and at‑risk accounts, working closely with Account Managers to ensure successful renewal
    • Identify growth opportunities and work with Account Managers to expand customer accounts
    • Encourage and support satisfied customers to become advocates, encouraging participation in case studies and testimonials
    • Gather customer feedback and insights to inform product development and improvement
    • Analyze customer data and usage patterns to identify trends and opportunities for improvement

    What You'll Bring To The Magma Team

    • 2‑5 years of work experience as a Customer Success Manager
    • Previous work in ed tech and/or education
    • Desire to work in a scale‑up environment
    • Proven track record of building and retaining strong relationships
    • Self‑led and goal oriented
    • A curious mindset with a strong eagerness to learn and understand the product's technical aspects
    • Proactive problem solving and strong organizational abilities
    • Experience in using data and evidence to inform decision‑making
    • High‑energy and strong interpersonal skills
    • Confidence and ease when speaking to large groups of people
    • Flexibility with working across timezones and willingness to travel

    Why You'll Love Working Here

    • You'll be part of a growing tech scale‑up with an important mission of positively impacting K‑12 math education across Canada.
    • Supportive, highly collaborative team environment.
    • We invite your innovative ideas Magma is open to new solutions and approaches. Your ideas and perspective will be invaluable to the growth of Magma.
    • Visiting our partner districts is a blast You'll see Magma in action across Ontario and across Canada. Meeting our district teams in person is an incredibly rewarding experience and you'll learn deeply how the product is impacting student learning.
    • An opportunity to work on a meaningful mission and have an exceptional impact on education, society, and how children learn math across the world.

    Salary


    CA$90K – CA$100K

    Location


    Toronto

    Note


    We are an in‑office first culture. This role will start as remote but will transition to four days per week in office once we open an office in Toronto.


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