Customer Service Representative - Toronto, Canada - ZIM

ZIM

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ZIM Integrated Shipping Services brings innovating shipping dedicated to our customers.

If they can dream it, we can do it for them We approach every solution with a can-do attitude with a spirit of togetherness and sustainability.

Come join a team of motivated, agile, and results-driven individuals who get the job done every time
- *Temporary position for 6 months with a possible 6-month extension

Competitive Salary
Generous Vacation plan
Employer covered Group Medical Benefits
Hybrid workplace
Career growth and development
Be a member of an interconnected global customer service team
Employer Provided fresh fruits, premium coffee, and weekly snacks
Out of office events, happy hours and activities

Key Responsibilities:

Manage Incoming Calls:

Effectively manage incoming calls and provide excellent customer service by identifying and assessing customers' needs and providing accurate, valid and complete information

Finesse / IQship System Maintenance

Summarizing calls into Finesse System
Act as a backup to team members

Requirements:

High school diploma or general education degree (GED)
Oneyear related experience and/or training; or equivalent combination of education and experience.
Bilingual
Computer Literacy
Ability to maintain working hours in different time zones (particularly Pacific Time Zone)

Function:
Countries & Business Development

Publish in Internal Career Page:
Yes