Front Desk Agent - Edmonton, Canada - J&D Lodge Motel (77) LTD

Description

• Work Language: English
• Hours: 36 to 80 hours biweekly
• Education: Secondary (high) school graduation certificate
• Experience: Will train

• Hospitality industry
• Hotel, motel, resort

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

• Multiline switchboard
• Word processing software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

• Bondable
• Criminal record check

• Attention to detail
• Fastpaced environment
• Overtime required
• Standing for extended periods
• Work under pressure

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

• Are you available for shift or oncall work?
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?