Vice President of Retail Service and Experience - Winnipeg, Canada - Princess Auto

Princess Auto

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you an executive Leader that is
passionate about people and service?

Did you grow up in retail, hospitality, or another service industry?

Princess Auto is a private, Canadian-owned company employing over 3,400 Team Members.

We provide hard-working Canadians with a unique assortment of tools and equipment through over 55 plus stores coast-to-coast, a National Call Centre, and our online store.

We are a unique place to shop and work.

As the Vice President, Retail, you are a roll with the punches, people-focused Leader that loves to get your hands dirty and learn with the Team.

You are passionate about serving and Leading people

We want Customers to feel like they belong, and we build a Team that is resourceful, authentic, unapologetic and a little quirky to make that happen.

We're
proudly privately-owned and a Canadian success story for over 90 years. Although we maintain our humble roots, our Team gets noticed
We've been recognized as the top retailer in Canada by Forbes and know that it is because of our amazing Team.

Based out of our unique Winnipeg Home Office and reporting to the SVP, Retail Operations, you are a creative Leader that can
build an awesome Team through strong relationships and servant Leadership.

We are truly different We
value doing the hard things when it is the right thing to do. We choose to build long-term relationships with Customers, Team Members and partners because relationships matter.

Still intrigued? How do you feel about
-
We welcome quirky and different - can you Lead that?:

Our Royal Service Promise
"No sale is final until the Customer is satisfied", is your only guidance on service
can you empower a Team to deliver?:

-
We want our Team to feel like they belong, contribute, and are valued and part of a Team - can you inspire that?:

We value the relationships that we create with each other over a cup of coffee
Is that a priority for you?

What will you do?:

Model and coach what it means to Lead a Team and deliver great service.
Empower a Team to lead the daily operations of our Stores and champion new strategies that help us strive to be better. Because you are great with people, you know how to navigate those situations with judgment and empathy. You coach and get out of the way to let the Team thrive and grow.
As a growing company with a focus on service, you will empower and align a Team that works with a sense of urgency and pride in their work.
Lead multiple stores across provinces but make it a priority to visit your Team frequently to build relationships and connect with their work.
Recognize, develop and celebrate our Teams to continue to build on our amazing culture. Although we are growing and creating opportunity we don't want to feel like a big and impersonal company, you will help us do it in a way that still feels like the company where we know everyone's name.
You empower and promote Teamwork. We are all in this together, that means Teamwork is more than a value that sits on the wall; as Leaders, we are there to serve our Team.
You are a great communicator that can build relationships by walking around and talking to Team Members. Your
leadership by walking around approach helps you and your Team lead and interpret what is happening in the business.
As the coach of the Team, you know how to motivate and get the best out of people. You help to create a
Learning Culture where Team Members feel empowered to try new things and feel supported when it does not work out. As a Leader, you see this as an investment in learning.

We are an amazing place to work, but we are not for everyone.

If you like an environment where there are playbooks to handle situations and checklists to deal with people, we'd love to have coffee sometime, but we're probably not for you.

If you have been looking for a place to where you can Lead amazing Teams, stretch your service skills and be part of a growing Canadian success story we want to talk.

Voted one of Canada's Best Employers 2024 by Forbes

Accessibility
Princess Auto Ltd.

will consult with all applicants requesting accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.