Service Writer - Winnipeg, Canada - Trappers Transport Ltd

Trappers Transport Ltd

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Company
Trappers Transport Ltd. is an industry leader aspiring to be the best-in-class provider of temperature-controlled food logistics services. We specialize in temperature-controlled warehousing, logistics, and transportation within Canada and the United States.

Our brand is a reflection of our core values - great people, a great culture, and a team environment that promotes everyone to succeed.

We are committed to each and every member on our team to provide training, a safe and respectful work environment, within a clean and comfortable working environment.

The Opportunity
We are currently seeking a Full-Time Permanent
Service Writer at our Head Quarters in Winnipeg.

This position is responsible for managing internal and external customer service inquiries, ensuring that all requests are handled in a timely manner, and providing regular updates to customers on the status of their requests.

Role and Responsibilities

Plan and schedule repairs and maintenance activities
Obtain updates on repairs/services progress from the Trappers Shop and outside vendors on Trapper's equipment and update both US and container fleets, anticipate and advise them of possible delays where applicable
Provide quotes for repair by costing materials, supplies, and labour.
Provide 24hour oncall service to receive and act on emergency (breakdowns) calls based on rotating schedule
Coordinate emergency and outside repairs with external repair facilities
Accurately diagnose automotive problems and services by listening to customers' description of symptoms, and then prepare Work Orders (WO) which contain accurate information about symptoms, probable causes, as well as repairs and services required
Update and finalize work orders as work progresses
Receive service department phone calls and direct to appropriate person as required
Provide exceptional customer service in a courteous and professional manner
Obtain authorization for repairs from customers and owner operators
Effectively communicate with the customer at each stage in the repair process
Issue and give out Purchase Order numbers to external vendors as required

Job Requirements:

Minimum of one year in a customer service role is required
Previous experience working in an automotive or truck dealership service department is considered an asset
Mechanical aptitude to assist with troubleshooting
Proficient in Microsoft Office, with a focus on Outlook, Excel, Word
Excellent customer service skills dedicated to meeting the expectations of internal and external customers demonstrates positive customer service attitude
Multitask, must be flexible and balance shifting priorities to meet deadlines
Work effectively as a member of a team
Strong written and verbal communications
Detailoriented, thorough, and accurate

We offer competitive compensation and a benefits program. A career with Trappers Transport provides you with the opportunity to develop your own potential. We offer an open-minded, family environment and a work culture that empowers its employees to thrive.

Trappers Transports is an equal opportunity employer with a strong commitment to the individual and collective growth of our employees and a commitment to diversity and inclusiveness in the workplace.

Job Types:
Full-time, Permanent

Salary:
$20.00-$26.00 per hour

Benefits: