Network Solutions Customer Solution Architect - Ottawa - World Wide Technology

Description

This role is located in Ottawa, Canada and requires Canadian citizenship.

Network Solution Customer Solution Architect - Shared Services Canada

Why you'll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.

The impact you will have:

We are seeking a highly skilled and experienced Network Customer Solution Architect to join our high-performance team that has a specific focus on Shared Services Canada. In this role, you will be responsible for designing and developing network solutions tailored to meet SSC requirements. You will collaborate with SSC personnel to understand their operational needs and technical requirements, creating detailed technical proposals and solution blueprints. Additionally, you will help to define the services required for architecting and deploying network solutions, providing technical leadership and guidance during the sales cycle including transition of solution design and knowledge of the customer's needs to the engineering team for implementation.

In this role you will:

• Bring a growth mindset and sense of urgency.
• Bring people together by acting as a bridge between our team and SSC. Share up-to-date insights on the latest solutions, formulate creative approaches to address business and technical challenges, present and host workshops with senior leaders, and translate technical jargon into layman's language and vice versa.
• Challenge conventional thought by using your skills, insight, and experience to help SSC see what it takes to do the right things versus simply doing things right.
• Confidently challenge their beliefs with well-researched, tailored insights to spotlight your innovative ways of generating solutions that maximize outcomes.
• Your impact will increase our infrastructure revenue and gross profit, with specific emphasis on Cisco products and professional services, provide Cisco program, pricing, product, and promotion expertise in support of our sales organization.

We will be your partner for influencing procurement and driving product usage.

Who you will be working with:

• Shared Services Canada, along with various partners and internal subject matter experts
• High-performance SSC team members, who focus on solutions across the workplace, datacentre and cloud.

What you will do:

• Work in partnership with the Account Director and team members to engage with SSC directly, early in the sales cycle, where customers have a need to modernize their infrastructure and approach to connectivity.
• Collaborate with key government personnel to understand their mandates, objectives and technical requirements.
• Design and develop network solutions tailored to meet SSC and partner department requirements.
• Create detailed technical presentations and solution blueprints.
• Define the services required for deploying these solutions.
• Provide technical leadership and guidance during the pre‑implementation phase ensuring that the services delivery team is fully briefed on the expected project outcomes.
• Participate in assessments and audits of existing network infrastructure to ensure solutions you design meet the needs of SSC.
• Ensure solutions are scalable, secure, and aligned with industry best practices.
• Stay updated with the latest technologies and industry trends.
• Maintain relevant technical certifications in your focused specialization areas.
• Collaborate with our partner field sales and solution architecture teams.
• Build and maintain account and market penetration plans on assigned accounts.
• Quarterback opportunities from the point of assessing customer needs through closing deals and driving diversification.
• Engage pre‑sales and internal support to provide outstanding, end‑to‑end service.
• Nurture strategic relationships with key partners and vendors.

What you bring to the table:

• 7+ year's experience with Cisco technology in public sector environments.
• Extensive experience with Cisco networking, security and/or collaboration technologies and solutions.
• Strong understanding of network design, application platform and infrastructure architectures principles and best practices.
• Experience aligning departmental mandates and initiatives with technology requirements.
• An insatiable curiosity to learn more about new technologies and how they impact our customers' businesses.
• Proven track record of designing and implementing network solutions.
• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills.
• Relevant Cisco certifications (e.g., CCNA, CCNP, CCIE) are highly desirable and if not currently certified, are committed to achieving relevant Cisco certifications and maintaining them as they evolve.
• Ability to work independently and as part of a team.
• Bachelor's degree or equivalent relevant experience.
• Knowledge of MEDDPICC is an asset.
• Active security clearance (secret or higher) is an asset.
• Bilingualism (English and French) is an asset.
• Former SSC personnel and CAF veterans are strongly encouraged to apply.
• Ability to travel up to 25% of the time.

Pay Range:

The typical pay range for this role is $116,000 to $155,000.

Note: the pay range represents the full pay range for this position. Each individual offer will take into consideration a range of factors, including prior experience and geographic location.

In addition to the base salary, this role is eligible for additional elements of compensation including (cell allowances, annual bonus, or commissions etc.), as well as a comprehensive benefits plan.

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

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