Guest Services Associate - Chilliwack, Canada - The Royal Hotel (Chilliwack Holdings Ltd)

The Royal Hotel (Chilliwack Holdings Ltd)
The Royal Hotel (Chilliwack Holdings Ltd)
Verified Company
Chilliwack, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Part time
Description

Guest Services Associate - the Royal Hotel Chilliwack


Located in historic downtown Chilliwack, the Royal Hotel was established in 1908 and continues to be a desired heritage boutique destination.

We are looking to a hire Front Desk Associate that fits in well with our existing collaborative team environment to provide every guest with a positive and enjoyable experience.


Hotel Front Desk Job Responsibilities:


  • Welcome guests in a warm and friendly manner.
  • Ascertain guest lodging, purchasing needs.
  • Assists guests and staff in an approachable, proactive, and efficient manner with appropriate followup as necessary.
  • Comprehension of all essential aspects of hotel operations.
  • Registers guests and manages the rooming platforms.
  • Collects payments by processing credit cards from customers and through third party vendors.
  • Monitors lobby, breakfast service, and checkout/in activity to determine room flow.
  • Responds to guest inquiries and requests quickly and effectively.
  • Provides consistent information and support to guest pre, during and post stay dates.
  • Facilitates correspondence with guests and communicates/assists with requests coordinating with other departments as needed.
  • Works collaboratively with hotel associates and resources as required.

Work Hours & Benefits


Must be willing to work Sundays and Mondays from pm with flexibility to take on extra shifts for coverage within reason.

Staff take pride in this historic landmark property and support one another to find a healthy work/life balance. Work attire is business casual/professional service ready. On the job training and collaborative work environment. Opportunities for personal and professional growth.


Hotel Qualifications / Skills:


  • Verbal and Written Communication
  • Professionalism and Customer Service
  • Conflict Resolution
  • Capacity to Work Independently as a Valued Team Member
  • Positive and High Energy Levels and Friendly Customer Facing Demeanor
  • Thoroughness, Attention to Detail, Follow up (a self starter)
  • Consults with Supervisor for difficult or unique situations/issues.

Education, Experience, and Licensing Requirements:


  • High school diploma
  • Prior resort or hotel experience preferred
  • Familiarity with telephone, office, and pointofsale software a plus

Job Type:
Part-time


Salary:
From $18.00 per hour


Schedule:

  • 8 hour shift
  • Evening shift
  • Weekend availability

Ability to commute/relocate:

  • Chilliwack, BC: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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