IT Systems Analyst - Vancouver, Canada - Netsmart Inc.

Netsmart Inc.

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What are we looking for?

We're in pursuit of a seasoned IT Support Specialist, someone whose expertise extends to Tier 3 support, and who brings a sophisticated understanding of technology to the table.

In this role, you'll collaborate directly with clients, lending your expertise to their technological requirements, driving projects forward, and efficiently managing support inquiries.

We're actively searching for individuals who not only harbor a deep-seated passion for technology but also excel in interpersonal communication.

Join us at Netsmart, where we prioritize a supportive environment that values the well-being of our employees.

Who are we?
Netsmart is an I.T. Managed Services Provider, serving Western Canada and the United States. We attribute our continued success to the passion and hard work of our amazing team.

We offer a challenging work environment that provides continual learning and skills enhancement through team building, additional training, and on-site experience.

Our techs work closely with our clients, both remotely and on-site, to provide superior support and customer service.

Core Duties and Responsibilities

Provide IT support for technicalrelated requests onsite and remotely. Create and monitor ticket resolution status.
Manage the administration and maintenance of local area network services, overseeing firewalls, switches, access points (APs), and other interconnected devices.
Implementation and maintenance of corporate backup systems
Administer virus protection and removal
Coordinate vendor technical support as required
Implement and comply with sitespecific operations and security policies
Adhere to all IT policies and procedures set by Netsmart management.
Travel as needed to remote client sites
Assisting other IT teams as needed
Must be available to participate in rotating emergency oncall support and weekend projects
Perform other duties as assigned

Qualifications

Technical diploma or equivalent experience is preferred.
Microsoft 365 and Azure AD experience is a necessity.
Experience with Cisco/Meraki and Fortinet is required.
Experience with Linux is required.
Experience with VMWare is required.
Strong technical aptitude, especially relating to PC hardware. Competence with basic hand tools and mechanical aptitude to successfully perform hardware installation and maintenance.
Class 5 Drivers License and a reliable vehicle.
Must be eligible to work in Canada.
Must be living in Canada at the time of applying.
Must be clear and fluent in speaking, reading and writing English.
Criminal background check required upon offer of employment.

Why work for us?

Great culture with teambuilding events and fantastic people.
Competitive salary, starting at $70,000 $100,000 annually, with a salary and performance review after 12 months.
Attractive benefits package, including 100% coverage for dental, health, and many other benefits.
Bonuses and maximum allowable mileage paid
Dynamic and supportive team environment
Work as an IT consultant with the opportunity to build strong relationships with dedicated clients.
We strive on providing amazing service to our customers.
Staff and team building events such as gocarts, paintball, pool/dart/ping pong tournaments.
Paid time off
Flex days
Higher raises than inflation.

Job Types:
Full-time, Permanent

Pay:
$70,000.00-$100,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Extended health care
Life insurance
Work from home

Flexible Language Requirement:

French not required

Schedule:

Day shift
Monday to Friday
On call

Supplemental pay types:

Bonus pay

Application question(s):

It is a requirement to drive to client sites do you have a valid driver's license and reliable vehicle to accomplish this?
Are you able to provide a security check?
Do you reside in the Greater Vancouver Area?

Experience: