Service Manager - Carman, Canada - Greenland Equipment Ltd

Greenland Equipment Ltd

Verified Company

Carman, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Greenland Equipment is hiring a Service Manager for our Carman location

If you are looking for a career in a customer focused environment with an emphasis on quality, then we are interested in hearing from you

The Service Manager is responsible for the safe, efficient, and profitable operation of the Service Department.

This includes a strong focus on customer satisfaction, optimizing service department processes and attracting, retaining, and assisting with the development of department personnel.

We proudly offer an extensive employment package that includes competitive compensation, a substantial and ongoing commitment to training, Blue Cross group insurance, RRSP Contribution, and an opportunity to participate in a profit-sharing program

Job Duties:

Communicates, enforces, and monitors service department processes to ensure customer satisfaction
Implement the overall corporate vision and strategy for the Service Department
Monitor departmental performance against established goals
Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Coordinates customer clinics, field days, and related promotional events
Maintains knowledge of John Deere and competitive products
Analyzes and reports on the department's key performance indicators and industry trends
Maintains an orderly and clean work environment
Follows safety rules and regulations
Assist the HR department in recruiting, staffing, and employee development activities for employees reporting to this position

Requirements:

High School Diploma
Post Secondary diploma or degree in a technical field preferred
3 or more years previous management experience in a technical environment with proven leadership abilities in a team environment
Strong communication skills (written and oral)
Experience with basic computer office programs (MS Work, Excel, Outlook)
Experience with Service ADVISORTM or other computer based diagnostic repair tools is preferred

Salary:
$85,000.00-$150,000.00 per year

Benefits: