Avp, Platform Owner Contact Service Center - Toronto, Canada - Sun Life

Sun Life

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Platform Owner for the
CCC Service Platform 's mission is to deliver exceptional service through caring, easy and confidence-building service experiences for Clients and Advisors through phone and chat channels.

This role will partner jointly with Digital Business Technology Services (DBTS), as well as working closely with Advisors, Client Experience Office (CXO) and other Sun Life business units / functions.

This role oversees multiple squads to deliver target business capabilities in partnership with corresponding Tech Lead from DBTS.

What will you do?

Execute on the established CCC business platform vision and supporting strategy that will deliver target business outcomes and worldclass Advisor experiences.
Ensure all Journeys and Business Platforms have clearly defined metrics, aligned with executive input and direction, to evaluate success and continuous, measurable improvement
Continuously delivers Platform work towards achieving business platform OKRs and generate insights to ensure persistent teams are progressing towards OKRs.
Lead development and ongoing refresh of business platform multiyear roadmap and determine business and technology capabilities required to enable the target state journeys.
Proactively stay in touch with internal partners to maintain an understanding of new developments in their areas and identify opportunities for collaboration.
Provide leadership, motivation, guidance and coaching to business platform teams.

What do you need to succeed?
Domain Expertise

Strong knowledge of Call Center and /or insurance space
Proven track record of implementation experience in the Call Centre technology or financial services technology systems and platforms
Demonstrate knowledge of technology platforms or ability to learn about technology and digital products
Experienced in facilitating agile ceremonies, managing a backlog/release plan, tracking team level metrics, removing blockers
Agile Experience and Scrum Alliance Product Owner certification

Individual Skills

Energy, enthusiasm, commitment, courage and entrepreneurial excitement, with a desire for ownership
Ability to inspire teams at all levels, building momentum around a vision
The capability to develop and articulate reliable plans and link them to functional and business financial plans
The ability to effectively influence people of all levels, including senior leadership in a fastmoving environment
Great organizational skills, with excellent planning and time management skills

Mindset & Behaviors

Possess growth mindset and passion to challenge the status quo, find new solutions and drive outofthebox ideas
Believe in a nonhierarchical culture of collaboration, transparency, safety, and trust
Empower self and others to fail, learn, and grow
Encourage an experimental mindset to drive innovation

Why Sun Life

Great Place to Work Certified in Canada
Canada Award for Excellence for Mental Health at Work
Recognition and awards for your everyday efforts and contributions
A friendly, collaborative, and inclusive culture
Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

125,500/ ,100/207 100

Job Category:

Project Management - Process

Posting End Date:

23/07/2023