Systems Analyst, HTCS - Saint John, Canada - Wyndham Hotels & Resorts

Description

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all.

You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests.

Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun.

At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.

At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences.

The Hotel Technology Client Support System Analyst is responsible to provide Impact Analysis of Incidents reported to the Help Desk.

Using compiled data, you will provide strategies to achieve a reduction in call volume through Change Request to Software, Hardware, and Network and you will work with and support our Vendors in identifying and correcting incidents daily.

The Analyst will also look to reduce call volume and reported incidents by supporting and monitoring all Wyndham Hotel Group-initiated changes.

You are also responsible to create and manage all documentation required to assist Tier 1, Tier 2 and Tier 3 in providing solutions for reported Incidents by Wyndham Franchisees and also assist and train other Wyndham Hotel Group departments.

The Analyst is responsible to ensure all escalated incidents are resolved and are also responsible for special projects as needed related to the support we provide our customers or the support of our IT environment.

• Product Analysis and Vendor Support
• Call Elimination Impact Analysis
• Technical Documentation
• Resolve/Manage Escalated Incidents
• Providing Subject Matter Expertise and Training to Internal/External Departments
• Other Duties as assigned

• Post-secondary education in Computer Science or related fields or equivalent on the job experience
• Proficiency with the usage and configuration of Windows, 2008, 7, 10, 2008 Microsoft office, communications, software and other PC software applications
• A+ and Network + certifications are desirable
• Printer Hardware
• Proven strengths in verbal and written Communication, and Customer Service skills
• Proven strength in Networks and Firewall communications and troubleshooting
• Micros Opera PMS and POS
• Strong understanding of IT Security
• Flexibility with schedule – on call resource

• Minimum 4 years' experience with microcomputer systems and architecture, PC based operating systems, local area network operating systems and software applications
• Minimum 4 years' experience with office automation systems operations and/or support
• Previous experience in the hospitality industry and/or operations center is considered an asset

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents.

Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry.

with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all.

Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds.

Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.