Collections Officer - Thornhill, Canada - Partners in Credit Inc

Partners in Credit Inc

Verified Company

Thornhill, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description

Responsibilities

Responsible for the collection of accounts receivables
Communicate with customers by telephone and written correspondence
Monitor customer accounts and provide timely and effective resolutions to collection issues
Utilize skip tracing techniques and databases
Analyze and evaluate financial reports and data
Determine suitable repayment plans

Requirements:

High School Diploma, GED, or equivalent
Must be at least 18 years of age
Experience in collections or customer service industry is an asset
Bilingual is an asset
Make and attend necessary phone calls inbound and outbound calls.
Provide the required information to the customers
Resolve any queries regarding there account
Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible
Maintain cordial relationships with customers
Maintain database by updating customer information on daily basis
Write communication scripts for inbound calls
Keep the team informed about customer calls and demos on a regular basis
Proficient in English with extraordinary communication and interpersonal skills
Knowledge of MS Office
Efficient in achieving targets
Should be a team player
Excellent organizational skills
Good decision making abilities

Employee Benefits:

Paid training
Medical benefits eligibility
Commission pay on top of salary
Bonuses
Great growth & management development
Clean and open areas with social distancing
Weekly sanitization of work spaces by third party vendor
Socially distanced lounge for employees

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_Monthly contests for employees_:

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_Daily cash prizes for employees_:

_Free Covered Parking on site_:

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_Social Events (BBQ, Bowling, Holiday Parties)_:

_Monthly and annual employee PERFORMANCE AWARDS_

Work Remotely:

Temporary options available due to COVID19 based on qualifications

DESCRIPTIONS DE TACHES:

Responsable du recouvrement de comptes recevables assignés
Communiquer avec les consommateurs par téléphone et par lettre
Assurer un suivi constant et résoudre effectivement toute dispute ou conflit efficacement
Utiliser les outils de dépistage de base pour localiser les consommateurs
Analyzer et évaluer les bilans financiers des consommateurs
Prendre les ententes de paiements nécessaire pour régler le dossier à l'amiable

EXPERIENCE REQUISE:

Diplôme d'école secondaire ou l'équivalent
Doit être âgé de18 ans
Expérience en recouvrement ou service à la clientèle un atout
Bilinguisme un atout

Excellent atmosphere de travail

Stationnement gratuit à notre succursale de Thornhill seulement

Expected start date:

Job Types:
Full-time, Permanent

Salary:
$28,000.00-$46,000.00 per year

COVID-19 considerations:

All Employee's are required to wear a mask throughout the workplace and follow the Ontario guidelines for public safety and sanitization requirements.

Daily self health verification and check in required and records maintained.

Job Types:
Full-time, Permanent

Salary:
$31,000.00-$48,000.00 per year

Benefits: