IT Support Technician - Prince Albert, Canada - City of Prince Albert

City of Prince Albert

Verified Company

Prince Albert, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:

The IT Support Technician is responsible and accountable for the provision of effective accurate and timely end user device support services for The City of Prince Albert.

Principle Duties & Responsibilities:

Key Duties:
Service/Support

Respond in a timely manner as the first point of contact for IT issues and support of personal computers, workstations, printers, peripherals, telephone systems, and cellular devices.
Diagnose, repair, and maintain software and hardware systems to ensure all programs and technology runs smoothly for employees.
Liaise with both business and infrastructure systems team members to assist in resolving problems with software products or City software systems.
Develop and maintain user manuals and standard operating procedures.
Train users to operate new or modified programs.

Acquisition/Deployment

Maintain, track and execute a schedule for the renewal of existing equipment and devices.
Image and update laptops and desktops and setup new equipment for users.
Install, configure, and maintain desktop software systems.

Network/Systems Support

Maintain and support cellphones, landlines and the City's VOIP telephone system, handsets and related equipment.
Create and maintain user and mail accounts at all levels of the organization.
Assist the infrastructure systems team lead in the deployment of network hardware, routing and switching components.

Planning & Research

Maintain current inventory and appropriate control of software licenses.
Maintain an inventory of parts for workstations, and consumables for printers.
Research and recommend new software and hardware to support the development of management reports, RFPs and budgeting.
General Duties
Follow regulations, acts and policies of Occupational Health & Safety.
Follow acts, regulations, bylaws, agreements, policies, and procedures.
Perform other related duties as assigned.

Required Qualifications:

Qualifications (Education, Training, Experience)

Degree or Diploma in Computer Science or a related field or equivalent certifications.
Minimum of three (3) years previous experience in a similar position.
Valid driver's license.
CompTIA A+ Certification would be an asset.

Key Knowledge, Technical Skills and Abilities

Extensive knowledge of Microsoft Windows operating systems, Microsoft Windows and Office products.
Working knowledge of networks.
Demonstrated understanding of best practices and procedures for the management of end user computing environments.
Possess excellent organization, communication, documentation skills and analytical and problemsolving skills.
Ability to maintain strict confidentiality.
Ability to prioritize and adhere to deadlines.
Knowledge of and adherence to privacy legislation and policies.
Ability to function effectively within the City's team of service providers.
Possess the physical abilities to carry computers, climb step ladders, crawl under desks, etc.