IT Technician - Central Saanich - AML Oceanographic Ltd.

    AML Oceanographic Ltd.
    AML Oceanographic Ltd. Central Saanich

    1 week ago

    Description

    About AML


    AML Oceanographic has clocked average annual growth of more than 20% over the past 8 years. How? Most importantly, we've built a team that provides outstanding service and truly cares about our customers. AML has a market reputation for two things:

    • Going to the ends of the earth to make our customers successful, and
    • Bringing fresh ideas to an established market

    We manufacture ocean sensing solutions – sensors, instrumentation, and deployment systems – for business and government customers on all seven continents. As a hi‑tech business, our technical team includes experts and engineers with experience in the acoustic, mechanical, electrical, software, and embedded software domains. We operate from locations at either end of Canada: Halifax (Dartmouth) on the Atlantic Coast, and Victoria on the Pacific Coast.

    This role will be based out of our office in Victoria, BC


    At AML, we do things a bit differently. Think daily huddles. Think Rockefeller Habits, Scaling Up, and the One Page Plan. Think town‑hall meetings with on‑the‑fly question & answer sessions. If you are familiar with these concepts — or they interest you — then you might be a fit for AML.

    Mission of the Role


    Support First, then Improve.

    Responsibilities

    • User Support: Resolve tickets quickly with a focus on the user experience. First point of contact and triage for all inbound tickets / system support requests; create user guides and training documents for common issues. Ability to provide Tier 1 and Tier 2 support for Google and Microsoft, and to learn Tier 1 support for Epicor and Salesforce.
    • System Administration: Ongoing maintenance for our IT systems, user creation, policy enforcement. Gradual improvement over time. Able to handle small to medium projects independently.
      • In scope examples:

        • Propose, purchase and set up new AV hardware

        • Research and propose a new ISP for offices

        • Create and maintain users and groups in Microsoft Entra ID
      • Out of scope examples:

        • Manage transition from Google to Microsoft

        • Overhaul network infrastructure

        • Make system changes that affect the entire organization
    • InfoSec: Enforce existing policies with users; set up and maintain basic cyber‑security hygiene. We reliably meet CIS IG1.
    • Vendor and Asset Management: Manage relationships with external IT vendors and service providers; oversee procurement, inventory.

    Required Qualifications

    • 3–5 years of experience in IT roles, with majority experience in support functions and a strong grasp of the basics of system administration and information security.
    • High level of emotional intelligence and strong communication skills.
    • Required experience managing Microsoft for business.
    • Ability to learn basic ERP and CRM functions to provide tier 1 support.
    • Experience with CIS IG1 certification is an asset.
    • Experience managing Google Workspace is an asset.

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