Associate Director, Client Services - Toronto - Talon Outdoor Ltd

Description

The Associate Director at Talon OOH Canada leads a team in strategic media planning and buying, fostering an environment of expert consultation and flawless execution. They play a crucial role in business growth, embodying the company's ethos, and cultivating client relationships. The Associate Director is proactive and client-oriented, possesses leadership and business development skills, manages multiple projects, is recognized as an industry expert, and fosters team collaboration. The Associate Director will work closely with the Managing Partner of Talon OOH Canada while overseeing a team of a Senior Planner and Planner.

ABOUT US_

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We're passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

A DAY IN THE LIFE_

• Implement the vision, goals and expectations within the planning team
• Manage client relationships and ensure client satisfaction
• Manage budget in conjunction with the Managing Partner of Talon OOH Canada
• Provide strategic account leadership for the growth of Talon by meeting clients' objectives, and maintaining profitability
• Lead and motivate the team; foster an environment of accountability; capitalize on growth and learning by acknowledging and building upon employee strengths
• Engage new business opportunities, leading large-scale presentations, RFPs and new product/service offerings
• Provide direction to the planning team in the development of POVs and providing recommendations to clients
• Ensure client objectives and timelines are met by the planning team
• Manage relationships with Agency and/or direct clients as well as strong relationships with partners and vendors
• Anticipate client needs by identifying areas of growth in products/services/capabilities; provide leadership through implementation, concept to completion
• Implement and oversee continuous process improvements for all teams
• Maintain involvement in focused areas of the company to ensure full utilization on behalf of Talon clients
• Other projects as assigned

WHAT WE'RE LOOKING FOR_

• Developing strategies for the growth and delivery of relevant key performance indicators and making sure they are implemented.
• Ensuring the team of planners is prompt and delivering key metrics internally and to clients
• Ensuring that the team has the resources required to meet their objectives within agreed financial parameters
• Aptitude in decision-making and problem-solving with clear direction
• Support the Managing Director in the development of strategies to steer the organization's future in a positive direction and drive additional revenue to impact the bottom line
• Effective organizational and leadership abilities
• Monitoring and reporting on the performance of their clients and team
• Promoting effective and clear internal and external communications.

As well as:

• Agency and Out-of-Home experience
• Programmatic and digital out-of-home experience
• Experience working in high-pressure environments
• Experience in managing multiple internal and external stakeholders
  
• Experience in leading and managing teams
• 7-10 years experience, with 5 years managing a team.
• Bi‑lingual in French and English is great, but not required
• Experience working with production teams

WHY US_

" The best thing about working at Talon is the space, time and expertise I've been given over the years to grow and develop my skills." Client Director at Talon

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

• We challenge respectfully
• We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic

WE ARE SMART_

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.