Service Advisor - Regina, Canada - Capital Auto Mall

Capital Auto Mall

Verified Company

Regina, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
Capital Ford Lincoln Inc.

Capital Ford Lincoln Regina has a permanent full-time position open for a Service Advisor

The Service Advisor acts as the go-between for Service Technicians and customers facilitating a transparent and seamless customer experience.

Job Responsibilities:

Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information, vehicle walkaround, visual inspection and test drive if required
Educate and assist customers in coordinating recommended maintenance of their vehicle
Provide accurate cost and time of completion estimates for all diagnosis, vehicle repairs and recommended maintenance services
Produce repair orders for customers, including cost and time estimates, with full transparency
Ensure proper authorization from customers for all work/diagnosis performed
Communicate frequently with technicians and parts associates to ensure timely completion of work
Check on progress of vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the costestimate, promised time of delivery or recommended services
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Provide an exceptional customer experience to drive loyalty
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
Ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer

At Capital, we understand the importance of family and work-life balance.

We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace.

As such, we offer a variety of family-oriented programs, including:

Prescription, Dental, Eye Care, Paramedical, Life insurance
Short and Long term disability coverage
Regular familyfriendly social events
Flexible work schedules to accommodate family commitments
Maternity leave topup program
Employee and Family Assistance Program
Competitive wage plan

Requirements:

Maintain an energetic, professional, and positive personality throughout the workday
Confident working with customers and staff from diverse backgrounds
Effective listening skills when speaking with guests and Technicians
Desire to provide a high level of customer service
Valid Driver's License
Ability to set and achieve targeted goals
Demonstrated communication, consultative, interpersonal, and organizational skills
Prior experience preferred but not required

At Capital Automotive Group, our vision is to be the most respected auto group in North America.

In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people.

Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.