Service Coordinator - Cambridge, Canada - Classic Fire + Life Safety

Classic Fire + Life Safety

Verified Company

Cambridge, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company description

IT STARTED WITH A COMMON MISSION - TO PROTECT PEOPLE

This mission is the reason why two organizations joined forces in 2021 to create Classic Fire & Life Safety - comprising the strength of all partners, united in one, clear mission.

In June 2021, Classic Fire Protection and FCFP began a journey to come together to create a new, stronger partnership with the intention of continuing to grow with and through new partners if and when the decision to do so would be beneficial to stakeholders - partners, employees and, most critically, customers.

Supported by our values and leadership team, forged by our shared history, we've become the contractor of choice for high quality, professionally installed, inspected and serviced fire and life safety systems and equipment - solutions that play an essential role to ensure the safety of both our clients' facilities and the people inside.

JOB DESCRIPTION
The Service Coordinator is motivated, with a strong technical and administrative focus to support the company's field service operations.

The Service Coordinator will be responsible for reviewing and delivering documentation from the reporting system and ensure the customer journey meets expectations.

This position will require an ability to work effectively with other departments such as field services, continuous improvement, scheduling, accounting, IT and Sales.

The Service Coordinator will support back office administrative functions and provide quality control support to ensure accurate and complete documentation records.

This job description is to be used as a guideline only and may not incorporate all functions of the job.

The Service Coordinator is a full-time, in-office, position who is responsible for, but not limited to the following tasks:

PRIMARY ACCOUNTABILITIES

Technical and commercial documentation workflow from creation to finalization and records retention including:
Opportunity verification/quality-check for service contract and service order creation
ERP service contract establishment by client and service order type
Service order and documentation preparation for field staff to complete in accordance with the scope of work
Inspection report framework establishment
Purchase order creation
Verification of final service order and inspection report accuracy
ERP service contract and service order input/output workflow
Closeout documents
Maintain ERP dashboard targets in: OO&D, Service WIP, Customer Care, Client Advocate, and Service Order Flow
Collaborate with accounting to resolve any issues with invoices and purchase orders, assist with the creation and submission of billing
Work with site leads and operational managers to rectify workflow issues as required

SECONDARY ACCOUNTABILITIES

Ensure client records are accurate and updated in our ERP, inspection reporting platforms, network drives and files
Work with sales to establish client accounts
Work with Service Managers weekly on "Work In Progress" reviews
Provide OO&D status updates to your Supervisor/team
Support reception for phone coverage on an as needed basis

SYSTEMS AND APPLICATIONS

Work daily within our ERP, service documentation systems, repository folders and invoicing
Understanding of ERP financial systems and management reporting

SKILLS AND ATTRIBUTES

Strong attention to detail and record keeping
Able to process documentation and understand completeness formatting and consistency requirements
Ability to prioritize work, and meet customer deadlines
Good interpersonal skills with staff and customers, working both in a team and independently
Strong time management skills and ability to work in a fast paced environment in a quickly evolving industry
Working knowledge of service processes and reporting

QUALIFICATIONS

Minimum 3 years' experience in administrative support services position
Working knowledge of Fire & Life Safety codes, standards and systems would be considered an asset

**_
Classic Fire + Life Safety Inc. (Former FCFP & Classic Fire Protection) is an equal opportunity employer.

At CFLS, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups.

Our DEI vision is to build an organization where everyone has access to the same opportunities, experience equitable outcomes, and can thrive and reach their full potential.

We welcome and encourage applicants from diverse backgrounds.

We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation (including, but not limited to, an accessible interview site, alternate format of job posting) during the recruitment and selection process, please let our Recruitment team know.