Operations & Member Experience Manager - Calgary, Alberta
18 hours ago

Job description
The Role
As Operations & Member Relations Manager, you'll work closely with the Executive Director to translate strategy into action across operations, membership, and programs. You'll serve as a central connector between staff, volunteers, committees, and industry stakeholders while helping to deliver initiatives that strengthen engagement and grow our community.
This role blends operational leadership with relationship-building — ideal for someone who is organized, proactive, and motivated by bringing people together for a common purpose.
Responsibilities
Operations & Organizational Coordination
- Support execution of BOMA Calgary's strategic priorities and day-to-day operations
- Coordinate across staff, committees, and volunteers to keep initiatives moving forward
- Improve internal processes and systems to enhance efficiency and service delivery
- Support membership renewals and key operational platforms (AMS, collaboration tools, program portals)
Member Relations & Engagement
- Lead member onboarding, lifecycle tracking, and engagement initiatives
- Partner with the Membership Committee to support retention and growth strategies
- Build strong relationships with members, partners, and industry stakeholders
- Analyze member feedback and identify opportunities to strengthen the value of membership
Programs & Industry Initiatives
- Coordinate the BOMA mentorship program and serve as liaison to mentors and participants
- Support delivery of the Awards program and collaborate with national counterparts
- Work with internal teams to align communications, partnerships, and engagement opportunities
What You Bring
We're looking for a professional who combines experience with initiative, and a strong service mindset.
Experience & Skills
- 7+ years of relevant experience in operations, membership, program management, or association/non-profit leadership
- Proven ability to translate strategy into operational plans and execution
- Strong stakeholder relationship management and communication skills
- Experience working with committees, volunteers, or governance structures
- Comfort using CRM/AMS systems, reporting tools, and collaboration platforms
- Highly organized, detail-oriented, and able to manage multiple priorities simultaneously
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