Bilingual Collections Agent - Mississauga, Canada - FedEx Express Canada

FedEx Express Canada

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

This is an interview position GENERAL SUMMARY To service delinquent credit accounts through telephone and personal customer contact in order to protect receivables and minimize bad debt expense.

To resolve customer inquiries regarding accounts and to research and identify necessary adjustments.

Job Description:

If we're going to work together, let us first introduce ourselves because we are proud of our team at FedEx Express Canada. You know us as a global transportation company and we've shipped some pretty interesting things over the years like part of the ship's hull of the Titanic, a windmill, race cars, a helicopter, the shark from Jaws and a lot of panda bears who get their own chartered airplane
FedEx Express Canada is seeking a Full-Time Bilingual Accounts Agent-Collect located in Mississauga, Ontario.

Responsibilities:

Initiates and receives telephone calls to/from customers and corresponds in writing when necessary regarding past due accounts to facilitate customer payments, and monitors accounts accordingly
Receives and handles incoming calls from customers regarding credit on past due accounts. Diplomatically works with irate customers to ensure mutual satisfaction is achieved
Maintains accurate call history records on accounts concerning reconciliation and all collection activities, credit decisions and customer commitments, updating appropriate screens
Assists external customers and internal FedEx departments with credit and collection matters concurrent with all FedEx corporate policies and procedures
Assists in customer bid/contract process in conjunction with the sales and credit departments, through problem resolution and commitments, to help increase incremental revenues and place powership equipment; monitors security deposit, high risk and waiver accounts. Authorizes credits within policy guidelines.

Required Knowledge, Skills, and Abilities

A College Diploma (Business Administration Preferred)

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Minimum TWO (2) years commercial collections experience, preferably in telephone collections:

Must be bilingual (English and French):
Thorough knowledge of Federal and Provincial consumer affairs and privacy regulations preferred
Strong negotiation skills
Selfmotivated, able to organize and prioritize large amounts of data
Strong interpersonal and communication (written and verbal) skills
Strong research, analytical and problem solving skills

We don't expect you to deliver any helicopters or pandas - but if you can deliver on this exciting job opportunity,
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please attach your updated resume when applying.

We thank all applicants and if selected we will contact you directly for an interview
Wage:
$30.

00/hr
Total Rewards Package:FedEx delivers a comprehensive total rewards program with a full spectrum of benefits to meet your diverse needs:

Benefit plans: medical, health, dental, orthodontics, vision, etc.
Pension plan
Education assistance / tuition reimbursement
Community involvement: Canadian Blood services; Disaster Readiness, Relief and Recovery
Diversity
Vacation
Discounts: travel & entertainment, health & lifestyle, home & auto and electronics

GRADE:
8- IND02**DISCLAIMER