IT Helpdesk Technician - Calgary, Canada - iF1 Solutions

Description

We are a young, driven and innovative IT Consulting firm looking for a highly-motivated IT Helpdesk Technician to join our growing IT team in Calgary.

If you're a self-motivated and creative problem solver who thrives in a fast-paced, collaborative environment, we'd love to hear from you.

• Responding to and tracking incoming requests for IT technical support from clients in person, via phone, and electronically
• Troubleshooting incoming requests via our internal ticketing system
• Assisting with management of user accounts and subscriptions for licensed software
• Configuring new or existing computers (installing OS and software, deploying user profiles)
• Managing printers, scanners, mobile (Android/iOS) and general user hardware
• Maintaining IT inventory lists
• Troubleshooting system and network problems, including diagnosing and helping to resolve hardware/software failures
• Identifying issues and engaging senior IT staff where appropriate
• Assisting in ad hoc projects as needed
• Onsite client visits as required

• 2+ years post secondary education in Network/IT/computers or equivalent certification/experience
• Experience in desktop/laptop/mobile hardware troubleshooting
• Windows and MacOS desktop knowledge
• Systems administration experience is a plus (Servers, VPN, connectivity, and switches)
• Good working knowledge of cybersecurity best practices and measures
• Demonstrate initiative and be proactive about resolving issues
• Enjoy working with people from diverse professional backgrounds and thrive in a teambased environment, building solutions that meet client specific needs across a diverse set of users
• Have strong communication skills, both written and verbal
• Have excellent documentation and organizational skills with impeccable attention to detail
• Be accountable, reliable, punctual, and resilient, with an unwavering work ethic

• An attractive compensation package, including health and lifestyle benefits
• Opportunities for personal and professional development
• Internet and Cell phone allowance

• Automobile allowance
• Casual dress
• Company events
• Dental care
• Extended health care
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

• Monday to Friday

• Bonus pay

• Calgary, AB T2P 0R8: reliably commute or plan to relocate before starting work (required)

• IT support: 1 year (preferred)

• Alberta Drivers Licence (preferred)