Junior Technical Support Specialist - Courtice, Canada - East Penn Canada

East Penn Canada

Verified Company

Courtice, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At
East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities.

We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.

Join our dedicated team of leading experts in the battery industry.

We are dedicated to recognizing our employees by offering:

Great Pay including shift allowance, where applicable
Profit Sharing & Deferred Profit Sharing (retirement) program
Excellent company paid benefit program
Learning & development opportunities, including tuition reimbursement
Opportunities for advancement

Duties & Responsibilities

Acting as first point of contact for all desktop & laptop users, including troubleshooting issues & escalating to a senior level resource when applicable
Installing, configuring, & upgrading operating systems & software
Installing, assembling, & configuring computers, monitors, network infrastructure, & peripherals such as printers, scanners, & related hardware
Provide training to staff on the use of standard business & administrative software
Ensure all IT Service Desk tickets are properly logged, routed, escalated, & closed in accordance with predetermined service levels & incident management processes
Properly track corporate assets by ensuring documentation is complete & signed, that all new equipment is tagged & ensuring that HR & IT systems of record are complete and up to date

Experience, Skills & Competencies

12 years of experience working in Desktop/Help Desk/Technical Support, with exposure to a variety of software & hardware technologies an asset
Postsecondary program in computer science or related discipline
Professional Information Technology designation is an asset (A+, MCP)
Good knowledge & exposure to a variety of hardware & software
Experience working with remote management software

Other Considerations

Background checks including criminal checks and employment references will be requested.

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.

Job Types:
Full-time, Permanent

Benefits: