Parts Technician - Provost - Battle River Implements

Description

Overview

Parts/Detail Technician – Department: Parts/Service

Purpose

This position is responsible for providing exceptional customer service to all internal and external customers through the selling, receiving, and delivering of parts and accessories through face-to-face interaction and telephone customer service. This position will be the 'first impression' customers have of Battle River Implements; therefore, a desire to provide a high level of customer service is required.

Responsibilities

• Promotes and sells products and/or services to meet customer needs.
• Supplies Service Technicians with parts as required.
• Assists with preparing and maintaining merchandise store displays.
• Verifies receipting of incoming and outgoing shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations.
• Follows the company process and procedure for shipping and receiving of all goods and services.
• Assists in keeping the parts department clean and orderly.
• Contacts customers in a timely manner to notify them that their special order is ready for pickup.
• Follows up on shortages and expedites issues by reporting to the manager.
• Assists in maintaining all departmental tools, equipment, and vehicles in good working order.
• Operate a forklift to move parts inventory as necessary.
• Assist with the annual physical inventory verification.
• Attend and participate in in-house or external training programs and/or Department meetings as requested by Management.
• Follows all safety rules and regulations in performing work assignments.
• Other duties assigned by Management or directly related to customer service.

Experience, Education, Skills, and Knowledge

• A farming background is preferred.
• Very competitive wages based on apprenticeship level
• Proficient oral and written communication skills.
• A valid driver's license is required.