B.13 IT Hardware Management Specialist - Canada - Symbiotic Group

Description

B.13 IT Hardware Management Specialist (Level 1)[Reliability]

Contract | Symbiotic Digital | Canada

Posted On 03/14/2023

Job Description

Position: B.13 IT Hardware Management Specialist (L1) (Ottawa)

Job ID#:n/a
Mandatory Skills: 5+ Years' experience
Rate/Salary: Negotiable
Start Date: April 2023

Duration: Contract Position (6 month extendable)
Security Clearance Required: Reliability Status

JOB INFORMATION:

Our end client, a Government of Canada department has provided to Partner Departments, Level 1 and Level 2 Workplace Technology Support Services. WTS is also responsible for the planning, installation, maintenance and support of the Workplace Technology environment : user workstations, networked printers, peripherals and software.

Our client requires external resources to assist with this work and will establish a Supply arrangement with qualified technical support firms upon which it can draw from.

SCOPE OF WORK

Task Description:

· The selected contractor will report to the Team Leader of the Workplace Technology Hardware Management team (WTHM) and will work in conjunction with the Workplace Technology Services group/staff (WTS).The tasks the Contractor will be expected to perform include, but are not limited to, the following:

· IT Hardware Management - Involved in several phases of the IT Asset Management lifecycle for WTS using ITIL processes.

· IT Asset receive, shipments, validate against packing slips and update databases

· Asset tagging, tracking and data updates throughout lifecycle via databases or generic mailboxes

· Warehousing / inventory management / physical control (secure storage)

· Ship/deliver IT Asset inventory to service centres, users or regional deployment centres

· IT Asset physical inventories

· IT Asset triage and preparation for disposal

· IT Asset data sanitization and secure destruction of hard drives (shredding)

· Monitor stock levels; identify and initiate requests for client based on minimum stock levels

· Coordinate and complete IT Asset reviews/audits on behalf of the division

· Lifting and moving equipment weighing up to 25lbs

· Liaise with internal and external clients and service providers

· Drive minivan in the Gatineau/Ottawa region (must have valid driver's licence)

Other duties:

· Develop and/or maintain process mapping and documentation for WTHM deliverables

· Assist the Team Leader in his/her deliverables as required

· Provide support to other members of the team as required

Constraints:

The Contractor must provide their services on-site during regular work hours (between 8:00 and 16:00 hrs) Monday through Friday, generally not exceeding 37.5 hours per week. It is expected, though, that the Contractor will work extended hours as required. As such, the Contractor must indicate their availability to work extended hours.

The Contractor providing the services must be fluent in English and/or in French (speaking, reading and writing) to communicate to senior management, management and team members.

Location of Work:

Work will be conducted from a workstations located in the NCA region (Gatineau/Ottawa).

Required Grids Include the following:

MANDATORY REQUIREMENTS

Name:

Mandatory Criteria – B.13 IT Hardware Management Specialist – Level 1

** All experience must be gained by bid issuance date **

Asset tagging & tracking and database updates throughout lifecycle via databases or generic mailboxes

Warehousing / inventory management / physical control (secure storage)

Receive shipments of IT Assets, validate against packing slips and update databases

** All experience must be gained by bid issuance date**

Liaise with internal and external clients and service providers.

** All experience must be gained by bid issuance date **

Rated Criteria – B.13 IT Hardware Management Specialist – Level 1

• 10 points for every year up to a maximum of 20 points.

** All experience must be gained by bid issuance date **

• 10 points for every year up to a maximum of 20 points

** All experience must be gained by bid issuance date **

IT Asset physical inventories (desktops & Enterprise data centres)

• 10 points for every year up to a maximum of 20 points.

** All experience must be gained by bid issuance date **

• 5 points for every year up to a maximum of 10 points.

** All experience must be gained by bid issuance date **

• 5 points for every year up to a maximum of 10 points.

** All experience must be gained by bid issuance date **

• 5 points for every year up to a maximum of 20 points.

** All experience must be gained by bid issuance date **

/20

Total Points Available

100

65

Resource's Score

About Symbiotic Digital.

We serve customers in two ways, we provide:

1) Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results

2) Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.