Front Desk Manager - Niagara Falls, Canada - K2 Group Inc.

K2 Group Inc.
K2 Group Inc.
Verified Company
Niagara Falls, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Front Desk Manager
Welcome to
Quality Inn in Niagara Falls, one of the best places to stay in Niagara Falls, Ontario. We are looking for motivated individuals to join our Front Desk Team


The Front Desk Manager will be responsible for assisting with the oversight of all Front Desk Clerks, greeting and registering guests, providing outstanding guest service and settling guest accounts upon checkout.

This individual must have the ability to multi-task, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.


Duties and responsibilities

  • Supervise and train front desk team on selling skills and procedures to maximize occupancy and revenue.
  • Address and resolve escalated guest complaints and answer inquiries about hotel policies and procedures.
  • Manage front desk supplies and inventory. Implement cost control.
  • Develop team work schedule, maintain adequate staffing and minimize overtime.
  • Build collaborative relations and resolve major issues with partners (Choice, Expedia, Booking, Agoda etc.). regarding cancellations, billing, guest issues and commission payments.
  • Work with Group Sales Manager to ensure all the group reservations and stays are well managed and executed.
  • Manages daytoday operations, ensuring the quality, standards and meeting the expectations of the customers daily.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Completes established checkin procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
  • Assist in the selection and continuous training of staff to provide high quality service to guests.
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • Supervises same day selling procedures to maximize room revenue and control property occupancy.
  • Assist General Manager with overseeing the operations of the front desk team.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Other duties as assigned to meet business needs.

Qualifications

  • At least 3 years of Hotel Management experience with a franchised establishment.
  • Diploma or degree in Hospitality Management or Business is an asset.
  • Highly effective analytical, problemsolving, research, and decisionmaking skills.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to work flexible hours, including days, evenings, weekends, and holidays.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Knowledge of Choice Advantage system is a plus.

Job Type:
Permanent


Schedule:

  • 8 hour shift
  • Weekend availability

Work Location:
One location
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