Intermediate Specialist, IT Support - Ottawa, Canada - University of Ottawa

University of Ottawa

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Type:
Employee

Duration in Months (for fixed-term jobs):18

Job Family:
IT Support

of Open Positions:
1

Faculty/Service - Department:
Research, IT Solutions

Campus:
Other

Union Affiliation:

UOITP

Date Posted:
August 28, 2023

Closing Date:
September 08, 2023

Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:
35

Salary Grade:

UOITP Grade 10

Salary Range:
$72, $89,979.00

About Information Technology:
Information Technology is a dynamic and collaborative environment.

We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff.

Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career.

Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services.

This is a place where innovative ideas are welcome.

In a nutshell:
working here is challenging and rewarding. It'll bring out the best of you. We want people that have the drive to advance IT in higher education.

We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle.

And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Position Purpose

This position involves both software development and technical support.

Reporting to the Senior Manager, Information Technology, the incumbent provides a wide range of IT services, including software development, advanced technical support and virtual server management.

In this role, your responsibilities will include:

Server management: Administers servers. Ensures resource management, smooth operations and scheduled backups. Ensures security improvements, monitors performance and updates server software, as necessary. Analyzes and recommends software and hardware upgrade procedures for servers. Assesses situations to begin migration to other server systems, as needed.
Technical support and consultation: Provides diagnostic and repair services for users of hardware, software, infrastructure, peripherals and other devices (mobile devices, distance learning and audiovisual conferencing tools, etc.). Serves as a resource person for the University as a whole regarding technical support requests. Uses troubleshooting and diagnostic tools to isolate problems affecting workstations. Publicizes University standards to ensure consistent security and data integrity. As required, assists computer laboratories.
Client consultation and training: Offers advice and training on optimal use of computer hardware and software, to promote effective, efficient use by clients. Plays an active role in developing guidelines and takes part in planning, priority setting, adoption and appropriate product use by end users. Designs and develops related procedures. Advises the user community regarding procedures, to ensure security and data integrity. Trains new staff, as required.
Purchasing advice: Conducts research and assessments and makes recommendations concerning acquisition of new IT equipment, to ensure that clients have the tools they need. Takes part in hardware and software purchasing decisions.

What you will bring:

University degree or college diploma in computer science, information technologies or a related field, or an equivalent combination of education and experience.
Five years' technical support experience.
Substantial knowledge and experience in a field related to university or scholarly research.
Knowledge of hardware, software and peripherals, as well as IT security guidelines and standards.
Knowledge of networking protocols and technologies, to configure networks and solve connectivity problems.
Knowledge of office software, to provide technical support and assist users.
Knowledge of mobile devices, distance learning tools and audiovisual and scholarly hardware.
Experience in software development.
Experience with operating systems, to install such systems and diagnose and solve problems.
Experience in server management.
Experience working in a client serviceoriented environment.
Analytical skills, to remotely diagnose and solve problems with hardware, software and peripherals.
Ability to prioritize own tasks.
Ability to communicate technical concepts to a lay audience.
Ability to keep abreast of new, emerging technologies.
Bilingualism — English/French (spoken and written).

LI-Hybrid

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning:
Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative:
Demonstrate creativity