Ft Gsa/night Audit Aloft Vaughan Mills - Silver Hotel Group

Silver Hotel Group

Verified Company

Vaughan, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

FT Guest Services Agent/Night Audit

We are currently looking for a
Full Time Guest Services Agents/Night Audit. The primary responsibility of the Guest Service Agent/Night Audit is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.

What We Offer

Work with likeminded team members who are passionate about their work and keep things fun, every day
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
A fastpaced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now
Education Reimbursement for you (and your children)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts

Key Responsibilities

_ Reporting to the Guest Services Manager, the Guest Services Agent/Night Audit will:_

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during checkin and checkout procedure;
Create and cancel reservations as required, handle checkin and checkouts;
Greet all incoming and outgoing calls in a professional and timely manner;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Accurately follows all cash handling procedures;
Adheres to all department and Company policies and procedures;
Ensures guest security by proper handling of guest room keys and personal information;
Administers all night audit functions;
Balances all revenue and settlement accounts nightly;
Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
Maintains files and resets the system for the next day of operations;
Follows up on guest requests and resolves problems promptly;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest checkins/checkouts in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, inhouse events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Manager or department manager.

What We Are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
Resultsoriented with the ability to be flexible and work well in a busy and demanding environment;
A selfmotivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with mínimal supervision;
Must be friendly, energetic, enthusiastic, and selfmotivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada.

About the Hotel

Aloft Vaughan Mills
The Aloft Vaughan Mills is a star all on its own, our trendy hotel offers excitement inside and out.

It is just a couple of steps away from Vaughan Mills, a unique and dynamic mega-mall with upscale restaurants and specialty shops, Canada's Wonderland; and the great outdoors.

At Aloft, stylish décor blends with modern comfort to make all rooms cozy, featuring the signature Aloft ultra-comfortable bed, an oversized spa shower, custom amenities by Bliss Spa, and complimentary wireless Internet access.

In addition with a convenient access to hot attractions, Aloft Vaughan Mills offers the Re:
fuel self-serve gourmet pantry, W XYZ bar and Re:mix lounge to relax or play.

About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day.

Together, we are dedicated to delivering exceptional experiences by living our core values as our road map:
Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra "You Matter" resonates with our 600+ team members in how we do business, which will continue to enhance engageme