Service Advisor - Balgonie, Canada - BTC Automotive 2019 Inc

Description

BTC Automotive is currently searching for a service advisor for our growing business. Thank you for taking the time to review the responsibilities and qualifications and we look forward to hearing from you

2 years experience as a service advisor required, and use and knowledge of Mitchell 1 team works shop management program an asset.

Responsibilities for Service advisor

Work with Technicians to understand repairs needed and professionally communicate those needs to the customer

Manage the service workload to accommodate the needs of both internal and external customers

Accurately post technician time to work orders

Backup other service team functions as needed

Participate in opportunities to increase industry knowledge so as to promote Company's continuous improvement commitment

Receive inbound parts phone calls and enter accurate parts sales orders

Coordinate the delivery of repair parts and equipment to Technicians

Review and validate completed repair orders and compare labor operations to parts issued, determine charges, resolve discrepancies within 1 hour of completion

To check and maintain maintenance parts and inventory parts and supplies

Responsible for achieving monthly, quarterly, and annual sales for assigned areas of responsibility

Sell programs that generate additional customer billable labor, such as winter service programs and service agreements

Be an advocate for the Customer, BTC Automotive 2019 inc, and our Vendors to maximize customer satisfaction

Receive inbound service phone calls by actively being logged into the Mitchel 1 Team works program and calendar

Responsible for maintaining an accurate schedule in Mitchell 1 Team Works that optimizes technician performance and maximizes both internal and external customer satisfaction

Provide timely communication with all customers as to cost and status of their vehicles and required repairs


Salary:
$45,000.00-$60,000.00 per year


Benefits:

• Dental care
• Extended health care
• Life insurance
• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Balgonie, SK S0G 0E0: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 2 years (preferred)

• Customer service: 2 years (preferred)

Work Location:
In person