Enrolment Services Associate - Niagara, Canada - Niagara College Canada

Niagara College Canada

Verified Company

Niagara, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Applications are invited for the position of Enrolment Services Associate in the Enrolment and Registration Services Department, located at the Daniel J.

Patterson Campus.

The starting hourly rate is $26.47/hr (Payband E - $26.47 to $30.69/hr) for a 35-hour work week although additional hours may be required during peak periods.

Responsibilities include, but are not limited to:

Assists students and general public with inquiries regarding OSAP, financial aid, admissions, accounts, registration, schedules, progression, graduation, programs and courses, and other Enrolment Services procedures
Trains students to navigate online selfservice tools (MyNC, NICOLE, OCAS, OSAP, bursaries/scholarships, CE Shopping Cart, etc)
Monitors and updates Queuing system with customer service info, manages tickets
Assists with events such as convocation preparation and ceremonies, orientation activities, student service fairs
Gauges level of support and detail required by student or applicant, and determines the appropriate course of action including provision of options and possible action, or referral to other support services either within Enrolment Services or other departments in the college
Manages student complaints and resolves unsatisfactory student experiences by providing possible solutions or appropriate referrals to advisors or management
Receives and processes documentation pertaining to registration, course and program changes, withdrawals, refunds and loan distribution
Verifies and updates student records
Creates student/applicant files
Facilitates requests for Confirmations of Enrolment, Transcript Requests, CPP Forms, etc.

Qualifications:

Minimum of a two (2) year diploma in Office Administration, Business or a similar field of study
Minimum of three (3) years of experience working in a highvolume customer service environment using a pointofsale system, an information system, preferably within an educational environment
Strong interpersonal and customer service skills
Proficiency of Microsoft Office Applications
Experience with computerized systems such as PeopleSoft are definite assets

We also provide a balance of on-campus and remote work through our recently introduced Remote Work Policy. As a place-based organization all positions will involve some degree of on campus work.

While we thank all applicants, only those selected for an interview will be contacted.

If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.