complaints specialist - Hanwell, Canada - Outreach Productions Inc

Description

• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week
• Education: College/CEGEP
• Experience: 2 years to less than 3 years
• or equivalent experience

Work setting

• Advertising, marketing and public relations agency
• Internet/Web services company

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Adobe Photoshop
• CSS
• HTML editing software
• InDesign
• JavaScript
• MS PowerPoint
• MS Office
• Social Media
• Spreadsheet
• Computer programming
• Electronic mail
• WordPress
• Linux

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Repetitive tasks

Own tools/equipment

• Cellular phone

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Reliability
• Team player
• Initiative

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Long term benefits

• Long-term care insurance
• Maternity and parental benefits