Customer Service Supervisor - Oakville - KIT Recruitment

    KIT Recruitment
    KIT Recruitment Oakville

    2 weeks ago

    Description

    Our client, a household name in the Kitchen and Bath sector, has asked us to source a hands‑on Bilingual (French) Customer Service Supervisor to lead and support a team of Associate Product Consultants. This role is critical in ensuring customers receive exceptional service while maintaining product knowledge, warranty standards, and seamless day‑to‑day operations. You'll need prior experience managing a remote team.

    DO NOT apply for this job if you are not fluent in French and English

    Bilingual Customer Service Supervisor – Job Details


    Up to $93K total compensation, including bonus

    Up to 4 weeks vacation*

    Required to be in the office 1–2 days a week

    Benefits on the first day of employment

    3% RRSP contributions after 1 year of service, and an additional 5% matching of employee contributions

    Bilingual Customer Service Supervisor – Job Responsibilities

    • Oversee performance and provide mentorship for a team of 15–25 associates
    • Handle scheduling and maintain accuracy of timecards (Workday/IEX)
    • Collaborate closely with Contact Center Operations to meet service targets and resolve escalations
    • Drive team success by setting and monitoring efficiency, cost, and satisfaction goals
    • Lead and support sales and engagement initiatives that align with business priorities
    • Ensure compliance with audit requirements and internal procedures
    • Support team members with advanced customer issues and system troubleshooting (SAP/C4C)
    • Strengthen communication across internal groups such as Sales, Operations, Quality, and Product Compliance
    • Introduce and implement process improvements that enhance workflows
    • Recruit, train, and plan for succession to maintain optimal staffing levels
    • Promote continuous learning and professional growth for yourself and your team
    • Take on special projects as assigned and provide backup support to the Consumer Services Manager

    Bilingual Customer Service Supervisor – Job Qualifications

    • Fluency in French and English (written and verbal)
    • Minimum of 2 years of supervisory experience (call center background preferred)
    • Post‑secondary education in Business or a related field
    • Experience in training a "Remote Team" is required
    • Understanding of contact center tools, systems, and industry trends
    • Strong communicator and negotiator with the ability to engage at all levels
    • Consistent leadership presence, both customer‑facing and behind the scenes
    • Organizational strength and ability to multitask in a fast‑paced environment
    • Innovative, solutions‑oriented approach with strong change management ability
    • In‑office attendance required 1–2 days a week (or as needed)

    If you are ready to take on a leadership role where you can mentor, motivate, and elevate a consumer service team, we'd love to connect.

    Referrals increase your chances of interviewing at KIT Recruitment by 2x

    Etobicoke, Ontario, Canada


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