Team Lead, Commercial - Burnaby, Canada - HUB International

HUB International
HUB International
Verified Company
Burnaby, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEUR mindset to join our team

We are the 5th largest insurance brokerage in the world with 16,000+ employees across North America.

Our culture is renowned within the industry, and we value our people and their development We invest our time in helping highly self-motivated individuals achieve their goals in our fast-paced and dynamic environment.

We are Proud to Offer

Hybrid work arrangement

Competitive compensation

Comprehensive tuition financing and career-related training and development

Customizable flexible benefits options for you and your family

A progressive employee assistance program through LifeWorks

Mental and physical wellness initiatives

A positive, collaborative, and team-oriented environment

Ongoing personal and career development

The Opportunity


Working with the Vice President and Managers, the Team Lead, Commercial Operations will support and guide the Commercial Lines team through training and best practices.


The Team Lead will assist in the implementation of process workflows and ensure that staff are up to date with current procedures and processes.

The Responsibilities

Team Development

Provide support and training for new hires and existing employees

Collaborate with Team Leads in REP to cross-train and provide support as needed for off-program business

Maintain strict confidentiality for all corporate and employee issues

Coach and mentor new and experienced staff members

Share and reinforce service level guidelines and process workflows

Work with Learning and Development leaders to structure and facilitate quarterly soft skills training

Operational

Collaborate effectively with Commercial Managers and Producers to ensure excellence in client service

Act as the day-to-day "go-to" person for employee inquiries on technical, processing and/or training questions

Assist with problem solving in the absence of a manager

Foster positive team and client relationships

Support team members through corporate initiatives and change management

Review processing for accuracy and regularly audit accounts as assigned

Act as floater as required based on peak periods and scheduling

Provide feedback to Managers on new hires with regards to training uptake and processing audit results

Participate in project implementation and EPIC super user group

Stay current with new training and systems procedures

Maintain strong technical understanding of insurance coverages and products

Work with the Business Technology team to ensure that the current workflows and procedures are consistent with the rest of the organization

Build out and update training workflows as needed

Support the production team on a small book of business to remain current with processes

Lead and facilitate the monthly team bulletin meetings - scheduling, agenda preparation and distribution of meeting minutes

Additional Responsibilities

Participate in project implementation and training

Review audit reports

Reconcile accounting transactions and activities

Other duties and responsibilities as assigned by Manager


Qualifications:

Minimum two years Commercial industry experience

General Agent Level 2 license

Intermediate level of computer knowledge

Excellent communication skills (written and verbal)

Knowledge, Skills & Abilities

Strong accountability and self-starter

Excellent communication skills (written and verbal)

Ability to organize workload and competing priorities

Thrives in a fast-paced environment

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page

Department Business Operations


Required Experience: 2-5 years of relevant experience


Required Travel:
Negligible


Required Education:
Diploma

Hi, we're HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.


When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.


And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International
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