Tenant Support Worker - Nanaimo, Canada - Vancouver Island Mental Health Society

Vancouver Island Mental Health Society

Verified Company

Nanaimo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary

The Tenant Support Worker (TSW) provides assistance and support to individuals experiencing a range of mental health and substance use issues in our supportive housing program.

The TSW ensures the safety and security of the building while encouraging independence, responsibility, and the healthiest life style possible for program residents.

Residential support, maintenance and janitorial duties are also part of this role.

Reporting Relationship:

The Housing Support Worker reports to the Team Lead and Management

Responsibilities:

Tenant Support_
Provide program residents with information about housing and housing guidelines.
Provide orientation for tenants moving into supportive housing.
Promote positive resident choices about activities of daily living (cooking, cleaning, laundry) and support positive resident choices by providing guidance and assistance where appropriate.
Encourage personal hygiene when appropriate, including providing instruction to residents on how to use onsite laundry facilities.
Encourage and support residents and provide information, emotional, organizational and practical support.
Provides safe, friendly encouragement to tenants; model communication skills, appropriate boundaries and healthy living choices.
Cleaning and Maintenance_
Report any building maintenance issues
Maintain a high standard of cleanliness, adhere to COVID safety protocols and ensure protocols are maintained.
Clean and prepare pods for moveins according to established room cleaning protocols;
Restock facility supplies and notifies supervisor when purchases are necessary.
Maintain security of the building by performing regular walk throughs to check that doors and windows are secure.
Safety and Security_
Observe and report any changes in resident behavior.
Investigate and manage disturbances according to VIMHS safety policies and procedures.
Deal with resident emergencies in accordance to VIMHS safety protocols, and report to supervisors and/ or authorities as required.
Request unwelcome visitors exit the building and/or obtaining appropriate services to assist.
Document all breaches of residents policy and ensures appropriate parties are notified.
Monitoring/Evaluation/Record Keeping_:
Complete intake and discharge procedures.
Record observations to keep staff informed.
Maintain inventory and submit supply requisition as required.
Maintain filing and paperwork

Skills:

Ability to develop rapport with marginalized individuals
High level of empathy and compassion
Knowledge of harm reduction approach
Knowledge of mental health, addictions and homelessness
Ability to work in a dynamic environment

Qualifications

Minimum 6 months recent related experience and community support worker diploma, or equivalent education and training.
Valid First Aid Certificate with CPR-C
Valid Food Safe Level One Certification
Naloxone Training
Crisis Intervention Skills Training (nonviolent crisis intervention/ managing hostile interactions) an asset

COVID-19 precaution(s):